In the event that the functionality of the Webhelp UK website changes so that it takes on the characteristics of a B2C website then the Website Terms and Conditions of Use will require to be reviewed to accommodate this, particularly in the light of the requirements of the Consumer Rights Act 2015. We have indicated below those provisions within the Website Terms and Conditions of Use that are most likely to be affected by this.
WEBSITE TERMS AND CONDITIONS OF USE
Available at: http://www.webhelp.com/en-gb/terms-and-conditions/
This page (together with the documents referred to on it) tells you the terms and conditions of use on which you may make use of our website www.webhelp.com/uk (“our site”). Please read these terms and conditions of use carefully before you start to use the site. By using our site, you accept these terms and conditions of use and agree to abide by them. If you do not agree to these terms and conditions of use, please refrain from using our site.
Information about us
www.webhelp.com/uk is a site operated by Telecom Service Centres Ltd. (“We”) under the trading name of Webhelp UK. We are registered in Scotland under company number SC146564 and have our registered office at 1 Central Park Avenue, Central Business Park, Larbert, Falkirk. FK5 4RX. Our VAT number is 808921124.
- Intellectual property rights
1.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
1.2 In particular, the trademarks displayed are registered and nothing contained in these terms and conditions of use should be construed as granting by implication, estoppel, personal bar or otherwise any licence or right to use any of the trademarks without our permission.
1.3 You may print off one copy, and may download to a hard disk extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
1.4 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
1.5 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
1.6 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
1.7 If you print off, copy or download any part of our site in breach of these terms and conditions of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
- Linking policy
2.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
2.2 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information and convenience only. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked site. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss, damage, expense, costs or liability whatsoever that may arise from your use of them or your entering into any contracts with them.
2.3 You must not establish a link from any website that is not owned by you.
2.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
2.5 If you wish to make any use of material on our site other than that set out above, please address your request to email@example.com.
- liability and waiver
4.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy and we cannot be held liable for any use or reliance you make of or put on it. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
4.1.1 All conditions, warranties and other terms which might otherwise be implied by statute or common law.
4.1.2 Any liability for any direct, indirect or consequential loss, damage, expense, costs, delays or other liability whatsoever incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: (i) loss of income or revenue; (ii) loss of business; (iii) loss of profits or contracts; (iv) loss of anticipated savings; (v) loss of data; (vi) loss of goodwill; (vii) failure of transmission, communication, computer or other facilities; (viii) failure, error or delay in the sending of any notice, communication or instruction via any medium whatsoever; (ix) wasted management or office time; and (x) for any other loss or damage of any kind, however arising and whether caused by delict (including negligence), breach of contract or otherwise, even if foreseeable.
4.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.
- Accessing the website
5.1 Although we do our best to ensure that the site operates properly at all times, access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We make no warranties as to the availability of the site and we will not be liable to you for any damages, loss, costs or expenses incurred by you if for any reason our site is unavailable at any time or for any period.
5.2 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
5.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of and conditions use.
5.4 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms and conditions, and that they comply with them.
- Reliance on information posted
Information and materials posted on our site are general in nature and are not intended to amount to advice on which reliance should be placed. You should seek advice from an independent professional experienced and practising in a particular area for further information. We therefore disclaim all liability and responsibility arising from any reliance placed on such information and materials by any visitor to our site, or by anyone who may be informed of any of its contents.
- Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
- Viruses, hacking and other offences
8.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
8.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
8.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
- Jurisdiction and applicable law
The interpretation, construction, effect and enforceability of these terms and conditions of use are governed by Scots law, and you agree to submit to the non-exclusive jurisdiction of the Scottish courts for the determination of disputes.
We reserve the right to change these terms and conditions of use at any time by amending this page. Any such change in the terms and conditions of use will be effective once reflected in the text of these terms and conditions of use and published on our site. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms and conditions of use may also be superseded by provisions or notices published elsewhere on our site.
www.webhelp.com/en-gb is a site operated by Telecom Service Centres Ltd. (“We”) under the trading name of Webhelp UK. We are registered in Scotland under company number SC146564 and have our registered office at 1 Central Park Avenue, Central Business Park, Larbert, Falkirk. FK5 4RX. Our VAT number is 808921124.
Webhelp UK are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We (i.e. Telecom Services Centres Ltd.) are the data controller for the purpose of the Data Protection Act 1998 (the “Act”).
- Information we may collect from you
We may collect and process the following data about you:
– Information that you provide by filling in forms on our site www.webhelp.com/uk (our site). This includes information provided at the time of registering to use our site or requesting further services. We may also ask you for information when you report a problem with our site.
– If you contact us, we may keep a record of that correspondence and we may record your communications with us for quality control and training purposes.
– We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
– Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data] and the resources that you access.
– The retention period for data and / or information from our website is currently 5 years for engaged sales prospects (from last communication) and 12 months from non commercial enquiries.
- IP addresses and cookies
2.1 We may collect information about your computer, including where available your IP address (a unique identifier for your computer or other access device), operating system (for example, Microsoft Windows XP or Macintosh OS X) and browser type (for example, Microsoft Internet Explorer or Mozilla Firefox), for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
2.3 We also use analytical cookie files. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
2.4 You can find more information about the individual cookie files we use and the purposes for which we use them as defined below :
- ShareThis/unam – This third party cookie is used by the ShareThis service and allow you to use the Share buttons on each page across various social networks such as Twitter, Facebook etc. The “_unam” cookie monitors web pages viewed, navigation and time spent on each page. The ShareThis service only personally identifies you if you have separately signed up with ShareThis and given them your consent. Furrther information about this cookie can be found here: http://sharethis.com/privacy
- visitor_id. This session cookie is used to keep the connection between your browser and our servers as you move around our website. It uses a randomly generated identifier and does not contain any personal information other than your IP address. This is a first party cookie.
- _icl_current_language These cookies are used to serve relevant navigational links as you move around our site. Without them some parts of the site won’t work correctly.
- Google analytics trackers /_ga and _gat These cookies are used to “remember” and record user interactions with our website. Further information here https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
2.5 If you wish to delete any cookie files, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will contain the domain name [INSERT DOMAIN NAME CONTAINED WITHIN COOKIE FILES] within the file name.
2.6 You may refuse to accept cookie files by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you choose this setting, you may be unable to access certain parts of our websites.
- Where we store your personal data
3.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure socket layer technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- Uses made of the information
4.1 We use information held about you in the following ways:
– To ensure that content from our site is presented in the most effective manner for you and for your computer.
– To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
– To carry out our obligations arising from any contracts entered into between you and us.
– To allow you to participate in interactive features of our service, when you choose to do so.
– To notify you about changes to our service.
– We may also share your personal data with our business partners for marketing purposes or may send you information about other organisations’ goods or services. We or our business partners may contact you by mail, telephone, fax, e-mail or other electronic messaging service with offers of goods and services that may be of interest to you. By providing us with your fax number, telephone numbers or e-mail address, you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from us, please send an e-mail, requesting that you do not wish to receive any information to: firstname.lastname@example.org.
4.2 We may keep your personal data for a reasonable period for these purposes.
- Disclosure of your information
5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 as amended or re enacted from time to time.
5.2 We may disclose your personal information to third parties:
– In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
– If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
– If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of use; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- Third party personal data
- Your rights
7.1 You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com
7.2 Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that we are not responsible for the content or privacy policies of these websites nor for the way in which the personal data of their users is treated. Please check these policies before you submit any personal data to these websites.
- Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You also have the right to have any inaccuracies corrected in the personal data that we hold about you.