Fermer

Choisissez un pays

Grande BretagneEnglish
Afrique du SudEnglish
NordiquesEnglish
NorvègeEnglishNorsk
DanemarkEnglishDansk
FinlandeEnglishSuomi
LettonieEnglish
InternationalEnglish
République tchèqueEnglish

Gilles Guerin

Dircteur de Webhelp Algérie

Titulaire d’un master en marketing et finance internationale, Gilles œuvre dans l’univers des services et relation clients depuis près de 25 ans.

Il débute sa carrière en participant à la création et lancement de la première Banque en ligne en France. Il rejoint, il y a 18 ans, le monde des prestataires de service pour ne plus le quitter.
Il managera successivement, et avec succès, des sites de production ou des filiales opérationnelles de plus de 2000 collaborateurs et 100 millions de chiffre d’affaire comme TPH- Service Télécom ou Téléperformance.

En 2008 il créé sa propre structure de conseil, pour accompagner la mutation des services clients. Il opère en qualité de Manager de transition afin d’accompagner les entreprises dans leurs objectifs de transformations (restructuration et évolution des outils de production, formation et accompagnement de nouveaux directeurs de site, conquête de nouveaux marchés …).

Gilles rejoint le groupe Webhelp fin 2016, pour prendre la Direction de Webhelp Algérie.

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in...

Blog
Innovation Takes Centre Stage At The Arch Summit on 3-4 May

The Arch Summit is next week and the Webhelp team will be there in Luxembourg. It’s a two-day event that is bursting with innovation and ideas, and major brands such as Amazon and Vodafone will be there, alongside some of the newest and most innovative start-ups. We’ll have our own stand, and...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

Case Studies
Webhelp People Analytics

...