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Daniel Deckert

CEO Webhelp Suisse

Daniel a rejoint Webhelp Suisse début 2018 en tant que Chief Executive Officer où il s’assure du bon fonctionnement des activités ainsi que du développement stratégique. Il met notamment l’accent sur le développement de solutions innovantes pour aider les clients Webhelp à faire face aux challenges et opportunités de la digitalisation dans un contexte de besoin client toujours plus vaste.

Avant de rejoindre Webhelp, Daniel a travaillé pour Bain & Company spécialiste du conseil en gestion. Ses missions principales portaient sur le développement stratégique et organisationnel dans les secteurs de l’industrie, des biens de consommations et du commerce. Par ailleurs, il a soutenu des fonds d’investissement privés dans le cadre de Due Diligences commerciales et a développé à maintes reprises des plans de création de valeur. Daniel est titulaire d’un diplôme en business et administration des affaires ainsi qu’un Master en banque et finance de l’université de Saint-Gall.

 

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For a long time, I have been arguing that companies need to rethink their service, sales, and marketing process. These processes need to be completely integrated with the customer service team - as a customer contact hub - because customers don’t think of a company as distinct silos or functions - to them your company is just a brand. Yet, too many companies still have all these different...

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ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

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Webhelp Unveils the UK’s Favourite Insurers

LONDON, UK, March 29, 2018 – Aviva, Post Office, Petplan and Direct Line top the charts of the UK’s favourite insurers according to the latest research commissioned by leading global customer experience and BPO expert, Webhelp. Aviva was the most popular choice of insurer for home...

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How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

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