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Taking Retail Banking CX into the Future

Digital technology is a strategic priority for banks looking to prepare for the impact of PSD2. Our white paper offers insight into the key digital developments that will be in place in the near future, and how they will shape the retail banking customer experience.

Download the 2020 UK retail banking customer experience paper

Digital Transformation and the Framework of Retail Banking CX

The direction of retail banking CX provides eight avenues for customer value creation. Our infographic outlines these opportunities and the ways in which digital initiatives shape and improve the customer experience.

Download our inforgraphic on CX framework in retail banking

 

How is the retail banking customer experience changing?
The customer experience in 2020
Download our paper
The framework of retail banking customer experience and how digital is making an impact.
Infographic - Digital transformation
View infographic

DERIVACIÓN DE PROCESOS DE NEGOCIO Y EXPERIENCIA DEL CLIENTE

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New legislation & digital disruption. Interested in discussing this further? So are we!

Robotic process automation

How it's changing UK retail banking. Read our blog.