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Leading global BPO and customer experience expert, Webhelp, is pleased to announce that as of April 1, 2017, it will begin to provide the National Operations Centre service for the Co-op Group Facilities Team.
The new service will focus on a combination of voice, webchat and email customer communication. The contract will be handled from Webhelp’s Derby site.
Anton Manley, COO of Webhelp UK, said: “We are delighted to have been awarded this new piece of business by Co-op Group Facilities Management Team.
A member of Co-op Group Facilities Management Team, said:“Webhelp’s innovative approach to customer experience and flexibility in offering new solutions is what makes them the perfect partner for the Co-op Group Facilities Management Team and will ensure we take the next step to delivering great service for our colleagues and customers alike.”
Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 firstname.lastname@example.org