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Blog
International B2B e-commerce: 5 pitfalls and 5 good practices

Increasing numbers of B2B businesses both large and small are setting their sights on trading internationally through an e-commerce platform. To give yourself the best chance of making a decent fist of it, Axel Mouquet, Development Director of Webhelp Payment Services, proffers his advice and explains which mistakes to avoid. At Webhelp Payment Services, we know all about trading...

Blog
8 advantages of outsourcing (BPO)

Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective way to stay in control of your company's support functions. Here are eight reasons why your business should be outsourcing. Reduce your costs With process automation and resource sharing, most BPO...

Blog
What role do agents, reps, distributors and showrooms play in today’s fashion market?

In an interview for the ‘Fédération Française du Prêt à Porter Féminin’, Dominique Chatelin, CEO of Webhelp Payment Services said, “Fashion agents, reps, distributors and showrooms remain indispensable intermediaries. They're very important partners for brands and for us. It's essential...

Blog
3 questions for Nora Boros, Head of Global Sector – Travel, Transportation & Leisure, on the challenges and opportunities of the GDPR*

Nora Boros reflects on the challenges and opportunities of the GDPR for the Travel sector and focuses on the changes that will take place in Customer Relations in general when this new regulation comes into force. 1. In general terms, what are the main challenges posed by the GDPR for a...

Blog
Speech Analytics: Improving the Customer Experience

This week’s #techenabler vlog. Chris Bryson, Global Analytics Director at Webhelp, discusses about the importance of speech analytics in customer experience. Speech analytics delivers rapid insight into a range of improvement opportunities, based on an analysis of a large number of customer...

Blog
Paris Retail Week: Impresee

This week’s #techenabler vlog. Webhelp Innovation team spent some time at the Paris Retail Week meeting with technology companies and startups. Let’s present you a Chilean startup which has an Image recognition bot for Customer Service. To learn more, and see a brief demonstration, watch this week’s Friday vlog from Webhelp’s Innovation Director Dave...

Blog
WhatsApp launches new business features for customer service

This week's #techenabler vlog. Webhelp Innovation Director David Pattman's view on the announcement by WhatsApp about the launch of their business platform. The Facebook-owned chat platform just announced that it will test some new features designed specifically for business-to-customer...

Blog
The strategic C-suite role and digital transformation

This week's #techenabler vlog. Webhelp Innovation Director David Pattman's view of the future of IT, innovation and customer experience. How will strategic C-suite roles change to drive digital transformation within a business? To learn more, and see a brief demonstration, watch this...

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