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Blog
Just 13% of execs believe they offer a great CX

Is your customer experience (CX) a mess? New research from Dimension Data suggests that nine out of 10 organisations are not implementing an...

Blog
Banking needs a CX wake-up call

Recently, DBR Media in the US published their digital banking report. This research analyses...

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Does MWC prove that banks and fintechs now want to work together?

The latest Mobile World Congress (MWC) event recently closed in Barcelona. MWC is the biggest...

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75% of retail executives plan to monitor customers with beacons

My colleague Helen recently blogged about beacons, citing some recent research from Google...

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How beacons will assist the retail omni-channel

Beacons are physical landmarks that communicate with mobile devices. They can be extremely...

Blog
Applying Pokémon GO to Retail

Last year the game Pokémon GO suddenly exploded across the world and became the latest trend both adults and children needed to explore. The...

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Improving customer service by improving customer experience

Customer service and customer experience are often used interchangeably in many business...

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How tech could cut your insurance bill in half

Imagine if you could cut your insurance bill in half - why would you refuse such an offer?...

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CX trends in travel for 2017 – The year of action

CIO Magazine in New Zealand recently published a detailed report written by a group of...

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Moving customers from loyalty to advocacy

In the lifecycle of a relationship between brands and customers there are several stages, as...

Blog
The Role that New Technology will Have in the Customer Experience

New innovations are changing the customer experience. Developments in artificial intelligence are...

Blog
How are Fintech Apps Challenging the Retail Banking Industry?

Fintech apps like Apple Pay and Android Pay have started redefining our wallets. Who needs cash...

Blog
Personalisation Is Changing the Retail Customer Journey

Personalisation can sound like a buzzword. It’s one of those customer experience trends that retailers talk about and yet there is very little...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that...

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