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Blog
CX trends in travel for 2017 – The year of action

CIO Magazine in New Zealand recently published a detailed report written by a group of Forrester analysts focused on what they call a ‘year of...

Blog
Moving customers from loyalty to advocacy

In the lifecycle of a relationship between brands and customers there are several stages, as...

Blog
The Role that New Technology will Have in the Customer Experience

New innovations are changing the customer experience. Developments in artificial intelligence are...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that...

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