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News
Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to...

Blog
Delivering the experience your customers expect

Imagine if 93% of your customers said they all want the same thing. Would you build a strategy...

News
Webhelp Develops Performance Compass to Improve Customer Experience

Leading global customer experience and business process outsourcing company, Webhelp, has developed...

Blog
Does customer service still need the human touch?

Technology is changing how brands and customers interact faster than ever; almost everything we...

Blog
Helping customers beat card fraud with biometric security

Mastercard recently announced a new version of their cards that features a built-in fingerprint...

News
Webhelp Celebrates 740 Years of Excellent Service

  Leading global customer experience expert Webhelp has celebrated 740 years of dedicated customer service from a total of 66 colleagues at a...

News
Webhelp Teams Triumph in Challenge Lisboa

  Leading global customer experience expert Webhelp is celebrating the success of its three...

News
Webhelp Teams Take on Challenge Lisboa

Leading global customer experience expert Webhelp is hoping to prove it is as much a force to be...

Blog
Do banks really need a CX makeover?

In 2014, Time Magazine wrote that the banking industry needs a critical customer service...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

News
Webhelp Nordic to Open New Office in Sweden

Leading global business process outsourcing and customer experience expert Webhelp, is to create 60...

News
Could Social Media Have Prevented the 2008 Financial Crisis?

In 2017 the vast majority of people use social media in one form or another. Companies are...

News
Webhelp and honeybee Join Forces to Revolutionise Contact Centre Sales Operations

  honeybee, a pioneer set to transform the way people buy and sell, has today announced a partnership with Webhelp, one of the world’s leading...

Blog
Would you prefer human or AI customer service?

Artificial intelligence or a human; which would you prefer to answer the phone when you call a...

Blog
Research: More CX interactions, but they are changing

My colleague Helen recently blogged about the release of Dimension Data’s Global CX...

Blog
Just 13% of execs believe they offer a great CX

Is your customer experience (CX) a mess? New research from Dimension Data suggests that...

Blog
Banking needs a CX wake-up call

Recently, DBR Media in the US published their digital banking report. This research analyses...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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