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Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a...

Blog
The strategic C-suite role and digital transformation

This week's #techenabler vlog. Webhelp Innovation Director David Pattman's view of the future...

News
Webhelp Celebrates a Galaxy of Stars In Annual Awards

Leading global customer experience and business process outsourcer, Webhelp, has recognised the top...

News
Are Mobile Devices Taking Over Online Shopping?

Not according to the latest consumer research by leading global customer experience and business...

News
Webhelp Nominated for Nine Awards in Customer Experience, HR and Environment

  November will be a busy month of awards ceremonies for leading global customer experience and...

News
Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

  Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this...

Blog
Brands can define their culture just by talking to customers

One of the more exciting aspects of customer service moving from phones and email to a wide variety...

Blog
Why data breaches are disastrous for retail brands

Over the past two years, retail has suffered more data breaches than any other industry. Security...

Blog
Voice-activated retail: what does it mean for you?

Conversational commerce is a rapidly emerging trend; one which is creating convenient...

News
Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert...

Blog
Retailers hope for a boost as Alipay is now accepted in the UK

Alipay is one of the leading mobile-based payment systems in China. It’s a part of the enormous...

Blog
Should retailers fear AI or is it now essential?

For a long time, I have talked about artificial intelligence as an enabling tool that should help...

Blog
Cloud Technology: Why you should be investing

In the wake of the Forbes Cloud 100, our Innovation Director Dave Pattman looks at cloud technology. Specifically, its role in a surprisingly...

Blog
What impact will AI have on the role of contact centre advisors?

There has been a huge focus on how technologies such as artificial intelligence and machine...

News
Is The Era of Working While Travelling Over?

 84% of people use electronic devices while travelling Just 9% of people use them to work  A...

News
Why Don’t More People Check-in Online for Flights?

The days of standing in a huge queue at an airline check-in desk to kick start your holiday or...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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