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Webhelp selected by Unilever to deliver European customer contact services

Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe.

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Webhelp Becomes Key Partner in New Global Food Sales Initiative, Gourming

Webhelp has been selected as the financial transaction and customer experience partner for the new Gourming initiative launched in Paris on January 18.   Gourming, a name derived from Gourmet and Sourcing, is a B2B marketplace to allow small and medium artisan French food manufacturers and producers easier access to international markets to sell their […]

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Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent announcement that it would be creating 400 multilingual roles in […]

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Will This Black Friday Be The Biggest Yet?

Leading global customer experience expert, Webhelp, which provides customer contact solutions for one of the UK’s largest online retailers, says Black Friday 2017 could be bigger than last year. Love it or hate it Black Friday has become a fixture on the UK retail scene in recent years and the survey data collected by Webhelp […]

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Hat Trick of Wins for Webhelp in the 2016 CCMG Awards

The Team Secured Wins In All Shortlisted Categories Leading global customer experience and business process outsourcing company, Webhelp, secured a hat trick of titles in this year’s Contact Centre Management Group awards announced last night (Aug 27). Webhelp colleagues Katja Alves, Zahir Harris and Shu-aib Samsodien were chosen as the top operators in their fields […]

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