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The Webhelp Difference

We combine intelligent customer experience engineering with transformative business process outsourcing.

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Our Services

Our services include data-led customer experience and contact centre services across multiple channels, consulting, solution design, payment services, digital and marketing services, and a range of B2B and B2C processes in sales, back office and more.

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Your Needs

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Performance.

Our pursuit of continuous improvement. We’ve structured our business to deliver continuous performance improvement. Every day.

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Transformation.

Our ability to deliver change. Whatever scale of transformation you have in your sights, we’ll engage with you to deliver it.

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Financial gain.

Our commitment to your bottom line. We’ll contract with you in ways that unlock opportunities for innovation, differentiation and financial gain.

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  • Case study

    Ramping Up Seamlessly with Agile Methodology

    Insight. Solutions. Expansion. Success.

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  • Case study

    Raising Quality Scores through Insight

    Continuous improvement through intelligent solutions.

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  • Case study

    Creating a Unified Operation for Groupon Getaways

    Nearshoring for ongoing financial gain and service excellence

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Our clients

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Webhelp provides outbound sales for HP, using telephone, email and webchat channels.
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Webhelp provides inbound customer service in a range of areas, including billing, and outbound telesales.
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Webhelp provides antipiracy services to Microsoft via telephone, webchat and email.
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We handle subscription services for SFR, as well as billing and customer service across multiple channels.
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We run different services for Samsung: Webhelp Enterprise Sales Solutions provides inside sales services via outbound calls, webchat and email. Our customer support department handles inbound calls and facilitates self-service, with a strong focus on the use of data and insight to improve processes.
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We provide customer assistance for different areas of LaPoste, which offers a range of services from insurance to parcel delivery.
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Webhelp provides outbound inside sales services to Lenovo, using email, webchat and telephone.
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BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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News & Insights

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    Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial planning? Global customer experience expert, Webhelp, commissioned a survey of 500 UK...

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Britain’s Favourite Credit Lenders Revealed

Spanish banking giant Santander tops the list of lenders UK customers would be most likely to take out a loan or credit card with, according to the most recent consumer research conducted by global customer experience expert, Webhelp. Overall 18% of the 500 consumers surveyed said they would be...

Blog
Speech Analytics: Improving the Customer Experience

This week’s #techenabler vlog. Chris Bryson, Global Analytics Director at Webhelp, discusses about the importance of speech analytics in customer experience. Speech analytics delivers rapid insight into a range of improvement opportunities, based on an analysis of a large number of customer...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Case Studies
Post Office Limited®

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