Choose a country

United KingdomEnglish
South AfricaEnglish

Sertaç Ersözlü

Sertaç Ersözlü

Information Technology Director

As a graduate of the Department of Computer Engineering at Marmara University, Sertac started his career in 1995 as a software engineer at Coretech Bilgi Sistemleri. Meanwhile he completed his postgraduate studies at the Department of Computer Engineering, Marmara University, and the position of project manager in a variety of R&D projects carried out at the university and Tubitak. Having assumed the role of System Group Administrator at the Faculty of Engineering, Marmara University, Sertaç was appointed project manager of the technology infrastructure that was initiated to be installed at CMC in 2001. Following this role, he started to work at SYS İletişim that provides solutions for call centers and the communication industry. After having held the offices of Software Project Manager, Software Architect, Product Development Manager and Technology Director in SYS İletişim, he continued his career as the Director Of Engineering department at SpeecHouse in 2008. In 2009, he was appointed to the office of IT Directors at ISS Turkey Group, constituted by ISS Catering, ISS Cleaning, ISS Pest Kontrol, ISS Proser and ISS CMC. Sertaç who joined Callpex (now Webhelp Türkiye) in 2013 and continues in the same role currently.

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Embracing immediacy and the connected customer

In a very detailed report on the state of the connected customer that gathered information from over 7,000 survey respondents. The research is over a year old now so some detailed sections may have moved on, but the broad conclusion is still valid. The Salesforce research focused on how increasing customer demands are changing the way that companies need to do business. New technology has put...

Ronald Van schijndel appointed CEO webhelp the Netherlands

Ronald van Schijndel has been appointed as the new CEO of Webhelp the Netherlands. Ronald steps into this role following the unexpected passing of our dear colleague and former CEO Gert-Jan Morsink with whom he’s worked closely on the development and growth of the business since 2012. Thanks to...


How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert,...

Case Studies
Webhelp People Analytics