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Metin Tarakçı

Metin Tarakçı

CEO / Managing Director

Metin graduated from Istanbul University with a degree in German Language and Literature in 1996 and started working in Koçbank call center. In 1998, he transferred to Egebank Special Projects and Business Development Department and worked as a Project Specialist and Team Leader. Later on he served as Deputy Director of Alternative Distribution Channels in Demirbank (HSBC) and consequently held the position of Director of Call Center for Alternative Distribution Channels in Koçbank between 2001 and 2005. Metin joined CMC in 2005 as Deputy General Manager and served as General Manager of CMC after 2010. He joined the Callpex family as of February 2013 and is the CEO of Webhelp Türkiye currently. Metin is also the Chairman of the Board of Directors of the Call Centers Association.

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For a long time, I have been arguing that companies need to rethink their service, sales, and marketing process. These processes need to be completely integrated with the customer service team - as a customer contact hub - because customers don’t think of a company as distinct silos or functions - to them your company is just a brand. Yet, too many companies still have all these different...

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ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

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Webhelp Unveils the UK’s Favourite Insurers

LONDON, UK, March 29, 2018 – Aviva, Post Office, Petplan and Direct Line top the charts of the UK’s favourite insurers according to the latest research commissioned by leading global customer experience and BPO expert, Webhelp. Aviva was the most popular choice of insurer for home...

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How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

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