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About Webhelp Payment Services

Webhelp Payment Services – Key Facts and Figures

Originally named Fiduciaire de Distribution Internationale (FDI), we joined Webhelp in 2014

In 2015, Solvencia joined us and we became Webhelp Payment Services

We have over 30 years of experience in managing international financial transactions

Every year, we collect around 1 billion Euros on behalf of our clients

We provide a trusted and reliable service to over 300 customers worldwide

Webhelp Payment Services – Accreditations

Webhelp Payment Services is accredited to carry out a range of actions including international debt recovery for and on behalf of our clients .
Webhelp Payment Services is  authorised as a Payment Institution by the French Prudential Supervisory Authority (ACPR). Thanks to our status of Payment Institution we are able to operate across the European Economic Area.
Webhelp Payment Services is also registered with ORIAS, the unique register of intermediaries, as an insurance intermediary.

Webhelp Payment Services – Leadership

Dominique Chatelin
Chief Executive Officer Webhelp Payment Services
Emmanuelle Quay-Thevenon
Deputy Managing Director and CFO
Nicole Strebler
Deputy Managing Director, Vice President of FDI Logbox Operations and Managing Director for Northern Europe
Axel Mouquet
Vice President of Business Development
Anthony Piquet
Managing Director of Collection Factory
Bertrand Mahon
Managing Director for Spain and Portugal
Anke Glaser
Managing Director for Central Europe
Claudio Milani
Managing Director for Italy and Greece
Benoit Chabanon
Director of Customer Activities
Myriam Boidé
IT Director
Brigitte Vincent
Human Resources Director

Explore - Webhelp Payment Services

International Credit Management
Debt Collection
Marketplace Payment Management
Know Your Customer (KYC)
E-signature: SEPA Mandates & Contracts

Customer Complaints

Webhelp Payment Services and its staff work tirelessly to ensure that it permanently provides you with the best quality service, advice and attention. However, despite our vigilance, dissatisfaction or difficulties can sometimes occur.

In these circumstances, you can make your complaint in accordance with articles L.612-1 and L.612-29-1 (French Monetary and financial code), following a special procedure. Download information about this procedure.



Adoption of the Organization Model of Legislative Decree 231/2001

The Model represents, in accordance with Art. 6, paragraph 1, lett. a) of the Decree, an act issued by the governing body of WEBHELP PAYMENT SERVICES ITALIA SRL and constitutes the company’s internal regulations which are binding on it.

WEBHELP PAYMENT SERVICES ITALIA SRL believes that the adoption of the Model constitutes, beyond the legal requirements, an additional valid instrument to raise awareness among directors, employees, colleagues and partners, and encourage them, in carrying out their own activities, to act in a lawful, upright and transparent manner in line with the ethical and social values which inspire the company in pursuing its own corporate object.

Download the document here





Hamidiye Mah. Anadolu Cad. No:14
34408 Kağıthane/İstanbul, Türkiye
+90 212 324 61 63

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