Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Even the most successful business has to pursue unpaid balances. With that in mind, a primary focus of our collections services is always the maintenance of your company’s reputation and customer relationships.

At Webhelp, we take the view that a debt recovery call does not need to be an unpleasant experience. Our “Great Conversation” strategy, rolled out initially for a large telecom client, led to their collections team receiving the highest NPS scores in the business.

We use data and insight, combined with extensive training, to ensure that every collections call is personalised, pleasant and in line with your brand’s reputation and message. We also offer full transparency to our clients, so you are never in the dark about how your customers are being treated.

By offering both amicable and judicial debt collection on an international basis, we are able to optimise local knowledge in countries across the globe. As part of an overall campaign of customer service, your Collections campaign can play a pivotal role in boosting your reputation while promoting financial gain.



Related sections

Retentions
Sales
Insight
Contact the Webhelp

Collections Team

Contact us
Contact

Paramaribo

Domineestraat 39
Paramaribo
Suriname
(+31) 800 0227181

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Webhelp announces cooperation agreement with UWV Werkbedrijf

Webhelp, the European market leader in customer experience and business process outsourcing, signed a cooperation agreement with UWV Werkbedrijf on 17 January. With this agreement, Webhelp fulfills its ambition to play an important role in filling jobs for people not in the labor force.  The UWV, in turn, endeavors to introduce these candidates to Webhelp and to help a minimum of 100...

News
Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding.  The...

Blog
A retailer’s guide to driving modern customer experiences

What are the modern customer experiences expected by retail customers today and how do online customers differ from those using apps or a website? Recent analysis published in Retail Customer Experience attempted to unpick this question and create some general guidelines for retailers. There...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Case Studies
Post Office Limited®

...