Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
Blog
Why banks and insurers struggle with proactive customer contact

In recent years, insurers have spent a lot of time and money to restore their investment insurance portfolios. Partly due to pressure from their...

Blog
Facebook chatbots and the implications for CX

Facebook chatbots recently hit the headlines when engineers had to shut down an experiment...

Blog
Is omni-channel essential for delivering a great cx?

How many times have you read customer experience experts talking about how it is essential to...

Blog
Customers will spend more if they receive great service

More than a decade ago, there was a consumer backlash in some industries against the offshore...

Blog
How beacons will assist the retail omni-channel

Beacons are physical landmarks that communicate with mobile devices. They can be extremely...

Blog
Applying Pokémon GO to Retail

Last year the game Pokémon GO suddenly exploded across the world and became the latest trend both adults and children needed to explore. The game...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that...

Load more

Related sections

Case Studies
News
Resources
News & Insights

News & Insights

Recommended for you...
Service Provider
Solution Designer
Technology Enabler