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Our Story

The Webhelp proposition sounds complex – push past the limits of customer experience and business process optimisation through intelligent use of data, transformational outsourcing models, and ongoing growth. In reality, however, our story is very simple: we aim to be the best at engineering the customer experience. As a company, Webhelp has been working towards that goal ever since it was founded in 2000.

Find out more about us

Explore our timeline below to learn how we achieved success, and how we continue to grow and evolve both as a company and as a large and passionate group of customer experience engineers.

BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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News & Insights

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News
Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding.  The company is experiencing rapid growth as demand for compliant digital and mobile solutions for  customer...

Blog
A retailer’s guide to driving modern customer experiences

What are the modern customer experiences expected by retail customers today and how do online customers differ from those using apps or a website? Recent analysis published in Retail Customer Experience attempted to unpick this question and create some general guidelines for retailers. There...

News
Webhelp and Content Guru Unveil Customer Engagement Partnership

  Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp. This partnership will see the delivery of award-winning storm® Customer Engagement Hub™ and Cloud Contact Centre services to Webhelp’s enterprise clients across...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Case Studies
Post Office Limited®

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