Choose a country

United KingdomEnglish
South AfricaEnglish

Webhelp announces entry into Dutch market following acquisition of SNT

7th February 2014

Webhelp Group announces its intention to acquire SNT.

The Webhelp Group has announced its intention to acquire SNT, one of the Netherland’s leading customer experience management companies, which employs over 3,500 people across eight sites.

Webhelp Group operates 37 contact centres in continental Europe and Africa, has annual revenues of 370m Euros, and employs 18,000 people. It is backed by London and Paris based Charterhouse Capital Partners, which acquired a majority stake in the business in 2011.

The SNT acquisition is the second made by the company in a 12 month period, following its purchase of UK based HEROtsc – now Webhelp UK – in 2013. The company also recently announced its expansion into the South African market, opening sites in Cape Town and Johannesburg.

SNT, which changes its name to Webhelp SNT following the acquisition, gives the Webhelp Group a major presence in the Dutch market.

Webhelp SNT, will retain its corporate headquarters in Amersfoort, the Netherlands, and continue to be run by its existing long-standing management team, led by chief executive Gert-Jan Morsink. Morsink will also sit on the board of the Webhelp Group.

Over the last five years, SNT has doubled its revenues to €77 million, and grown staff numbers to 3,500.

Gert-Jan Morsink, Webhelp SNT chief executive, said: “Webhelp is a dedicated customer relationship management organisation, at the forefront on delivering customers with the very best multichannel experience.

“As such, Webhelp is well placed to assist us in taking the business to the next stage in its development. With the support of our new parent company, we’ll be accelerating our strategy for growth.

“Our people in the Netherlands are a major part of our success. Under our new ownership, we will continue to provide the very best career opportunities and support to our teams as we continue to expand our operation.”

Frédéric Jousset, founder and co-chairman of Webhelp Group, said: “As a company we have seen significant growth in recent years and have expanded our operation into new territories and services. This is the latest step towards our ambition of becoming one of the largest BPO providers globally.

“SNT is an excellent business with a strong track record of delivering first-class customer experience on behalf its clients and we felt there were a number of synergies between our management teams that will ensure the success of our future partnership.

“We are very excited about joining forces with the company, its management team and employees, to expand Webhelp’s global footprint and support the company in the Dutch market with the resources available from our group organisation and investors.”

Article by: admin

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler

Anställer mer än 300 nya medarbetare Webhelps satsning i Norrköping tar nu fart I mitten av januari kom nyheten om Webhelps planer för en expansion i Norrköping. Nu står det klart att företaget ingår ett samarbete med Telenor. - Vi är stolta över att gå in i detta partnerskap med Telenor. Vi är redan igång med en intensiv rekryteringsprocess, som ska säkerställa att...


Möter upp Telenors ökade behov – anställer 200 nya medarbetare Webhelps satsning i Umeå tar allt fastare form. Just nu pågår en omfattande rekryteringsprocess för att hitta 200 nya medarbetare till företagets Umeåkontor. – Vi har kommit överens med Balticgruppen om att hyra lokal...

The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®