Webhelp Develops Performance Compass to Improve Customer Experience
Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage...
Even the most successful business has to pursue unpaid balances. With that in mind, a primary focus of our collections services is always the maintenance of your company’s reputation and customer relationships.
At Webhelp, we take the view that a debt recovery call does not need to be an unpleasant experience. Our “Great Conversation” strategy, rolled out initially for a large telecom client, led to their collections team receiving the highest NPS scores in the business.
We use data and insight, combined with extensive training, to ensure that every collections call is personalised, pleasant and in line with your brand’s reputation and message. We also offer full transparency to our clients, so you are never in the dark about how your customers are being treated.
By offering both amicable and judicial debt collection on an international basis, we are able to optimise local knowledge in countries across the globe. As part of an overall campaign of customer service, your Collections campaign can play a pivotal role in boosting your reputation while promoting financial gain.