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    • Our Services

    Customer Experience and Contact Centre Services

    At Webhelp, our commitment to transformation and performance improvement through effective customer management means we place business outcomes above operational metrics, going far beyond traditional contact centre services. Engineering the optimum customer experience is meticulous and scientific, and the outcomes are pre-defined.

    What matters most to us is what matters most to you: cost reduction, revenue gain, building advocacy and the exceptional customer experience that sits at the very heart of the BPO proposition.

    Sales
    In addition to handling numerous sales campaigns for our clients, we also specialise in maximising sales potential from our service calls.
    Service
    Every customer interaction is part of a journey that may cross several channels before reaching a conclusion. For that reason, we’ve developed our customer management skills across all channels – digital and social as well as voice.
    Retentions
    By contacting customers after every interaction, we obtain a true measure of how advocacy is being built or destroyed. Our use of data and analytics allows us to offer a truly personalised service, improving customer loyalty and satisfaction.
    Collections
    By focusing on customer journeys and personalisation, we transform difficult conversations into delightful ones. Webhelp turned one client’s Collections team into their highest-rated department for customer advocacy.
    Multichannel
    Companies that don’t communicate over social media are losing out on a prime opportunity to engage with their customers. We consider that opportunity too good to miss, and train our people to make the most of social platforms.
    Omni-channel
    Adapting to new ways of communicating with customers is crucial if you want to succeed and drive customer satisfaction. As part of our role as a technology enabler, we stay at the forefront of digital development.
    Insight
    Our ability to design and perfect customer journeys is fuelled by our use of analytics. We’ve created a team of expert analysts who transform that data into actionable insight.
    Language Hubs & Location Strategy
    Our expertise in bestshoring enables us to find the best talent to represent your business in locations that keep costs low. With locations all over the world, we empower many of our partners to operate in areas that reduce cost without compromising on quality.
    Contact the Webhelp

    Customer Experience and Contact Centre Services Team

    Contact us
    Contact

    Johannesburg

    33 Princess of Wales Terrace
    Parktown
    Johannesburg 2193
    South Africa
    (+27) 872852345
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    News & Insights

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    Webhelp acquires Runway BPO

    Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in...

    News
    Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

    Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year's BPeSA and CCMG Industry Awards. For the first time this year industry bodies BPeSA and CCMG joined forces to run a combined awards process. The BPO...

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    Digital Coaching: Retailer Feature

    'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by...

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