Karl began his career at Old Mutual PLC in 1991, starting in the actuarial department before moving up through the business. He became Head of Operations for their contact centre in South Africa in 2000, and represented them at what is now BPeSA.
Karl’s passion for customer service took him to a role at Shell, where he took the lead on setting up its South African entity from scratch and went on to run the multilingual and multinational service centre for seven years. At the same time, he spent two years on the BPeSA Board of Directors.
When he joined Webhelp, Karl took on another difficult project: being responsible for the transition and go live of the first two major operations in South Africa. In the future, he looks forward to continuing to make a real and positive difference to people and projects in South Africa and beyond.