Webhelp Boosts Technology Enabler Pedigree with Acquisition of MyStudioFactory
Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with top French digital strategy...
Do you understand why your customers contact you? Do you appreciate the potential value of each contact type? Can you determine which contacts can be dealt with most appropriately by which channel?
In our latest webinar, Webhelp head of strategic insight, Jim Findlay, examines the process of customer journey mapping and the benefits that it can bring to both the business and to the customer experience.