Webhelp Develops Performance Compass to Improve Customer Experience
Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage...
Do you understand why your customers contact you? Do you appreciate the potential value of each contact type? Can you determine which contacts can be dealt with most appropriately by which channel?
In our latest webinar, Webhelp head of strategic insight, Jim Findlay, examines the process of customer journey mapping and the benefits that it can bring to both the business and to the customer experience.