Webhelp and honeybee Join Forces to Revolutionise Contact Centre Sales Operations
honeybee, a pioneer set to transform the way people buy and sell, has today announced a partnership with Webhelp, one of the world’s leading...
Do you understand why your customers contact you? Do you appreciate the potential value of each contact type? Can you determine which contacts can be dealt with most appropriately by which channel?
In our latest webinar, Webhelp head of strategic insight, Jim Findlay, examines the process of customer journey mapping and the benefits that it can bring to both the business and to the customer experience.