Webhelp Develops Performance Compass to Improve Customer Experience
Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage...
Michael Whitsed from our Falkirk site in Scotland has been crowned the UKÂ’s customer experience Professional of the Year in the Â‘Team LeaderÂ’ category at the Customer Contact Association (CCA) Excellence Awards, which were held at the National Museum of Scotland in Edinburgh on 13th November.
CCA is the leading independent authority on customer contact strategies and operations. The annual CCA event celebrates excellence in the customer contact industry and is unique through its peer group judging process.
Michael was singled out for the award after he was able to demonstrate his ongoing commitment to excellent customer service, passion for dealing with his team and customers, as well as positively impacting the customer experience and our business objectives.
The judging panel, which included contact and customer service professionals from all sectors, recognised MichaelÂ’s passion for inspiring others across his team to drive business performance and how he effectively translates organisational goals and objectives into clear targets for his team.
The accolade was also awarded on the merits of the companyÂ’s investment in MichaelÂ’s ongoing and continual professional development.
Michael has been part of our team for over six years, starting out as a customer service advisor in March 2007 and then moving his way up to team leader. He has now risen to the position of operations manager.
Commenting on his award win, Michael thanked his colleagues Colin Ross, Gareth Greene and Craig McIntosh for their support and encouragement. He said: Â“It was such a great feeling to have so many people routing for me at the awards ceremony and pushing me towards success. IÂ’m really proud of what I have achieved in my career with Webhelp UK and it’s a great reward to be recognised at this level.
Â“The support and development opportunities Webhelp UK has given me throughout my career is second to none and I am a true advocate of the companyÂ’s values and goals.Â”
David Turner, CEO of Webhelp UK, said: Â“Michael is a very worthy winner of the national CCA award. He has worked on several campaigns within Webhelp UK over the last six years and has demonstrated excellence in every role he has undertaken.
Â“He always strives to achieve service excellence and relishes the challenges of the companyÂ’s ever changing fast paced environment.Â”