Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa
Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind...
One of the UKÂ’s largest customer experience companies Â– Webhelp UK Â– has won a significant new contract with PhotoBox, Europe’s leading online digital photo service.
The new contract will see over 110 jobs created at Webhelp UKÂ’s Glasgow contact centre. PhotoBox has been working with Webhelp UKÂ’s parent company, the Webhelp Group, since 2006. The UK contract win is an extension of this relationship.
The UK based team will handle European customer management services across multiple channels including inbound calls, email and webchat.
The wide scoping contract is the first multi-lingual brief that the company has secured. This will result in recruitment of customer support specialists with native language skills. In total 12 different languages will be required including French, German, Spanish, Italian and Swedish.
The deal forms an important part of Webhelp UKÂ’s strategy for growth, which includes a focus on its multi-channel capability. Recruitment will begin immediately, with a view to the contract being operational by the beginning of August. 18 current PhotoBox employees in the UK will TUPE across to Webhelp UK.
Webhelp UK, which was formerly known as Webhelp UK was acquired by Webhelp Group earlier this year, creating one of the largest independently-owned customer experience organisations in Europe, with revenues in excess of 350m Euros, 33 centres employing 16,500 people.
PhotoBox has over 24 million members and creates uniquely personalised products such as photo books, cards, wall decor, mugs and t-shirts through its online service. The company has built an active and extensive online community and prides itself on high quality products and great customer service.
Mike Purvis, Sales & Marketing Director at Webhelp UK said: Â“This is a great win for Webhelp UK as our strategy for growth gathers pace. This is a truly multi-channel, multi-lingual brief that will be a big boost to our UK operation.
Â“Our new ownership has presented a huge amount of opportunity for Webhelp UK. Glasgow is an international city, with a talented workforce, which will ensure that weÂ’re able to recruit the right people with the right skills for PhotoBox.Â”
Helen Ellis, Customer Experience Director at PhotoBox said: Â“WeÂ’re really excited to be broadening our partnership further with Webhelp UK as they partner us in our European growth, providing a high quality extension to our in house Customer Support teams.Â”