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One of the UK’s largest customer experience providers – Webhelp UK – has won a significant new contract with Mobile by Sainsbury’s.
Mobile by Sainsbury’s will offer Nectar points on packages, handsets and accessories. The mobile network will be run as a joint venture between Sainsbury’s and Vodafone.
The two year, multi-channel, contract will involve advisors based at Webhelp UK’s Warrington site handling pay as you go customer calls and emails on behalf of Sainsbury’s new mobile phone network venture.
Mobile by Sainsbury’s is the latest in a number of new client wins for the company this year, including contracts secured with PhotoBox and NOWTV, as the company’s strategy for growth gathers pace.
Mike Purvis, Sales & Marketing Director at Webhelp UK, said: “Mobile by Sainsbury’s is an exciting brand for the Webhelp UK team to be working with. The breadth of our Mobile sector experience along with our focus on insight-led solutions will ensure we continually deliver the best possible customer service to Mobile by Sainsbury’s customers at a competitive cost to serve. Our focus on delivering excellent customer experience by reducing customer effort, integrating channels and applying appropriate next best action strategies at an individual customer level is clearly a winning formula”
Mobile by Sainsbury’s Marketing Director, Emma McLaughlin, said: “Mobile by Sainsbury’s is delighted to be working with Webhelp UK in delivering a great experience for our customers.”
Webhelp UK, which was formerly known as Webhelp UK was acquired by Webhelp Group earlier this year, creating one of the largest customer experience providers in Europe, with revenues in excess of 370m Euros, 35 centres employing 17,000 people.