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Webhelp UK has been has been shortlisted for three top industry awards at the CCA Excellence Awards, due to be announced in November.
With Webhelp’s Rothesay site shortlisted for Best Outsourcing Partnership and Best Customer Experience Centre of the Year, and a member of Webhelp’s Derby team shortlisted for Professional of the Year, Webhelp has fought off stiff competition to secure recognition.
The CCA Excellence Awards are decided by a highly experienced judging panel with a wide range of contact centre and customer service experience. Their wealth of knowledge spans a variety of sectors and its peer-review process is held in high regard throughout the industry.
Winning the judges over with its customer centric culture, Webhelp displayed its efforts to lead the way in customer satisfaction and employee engagement.
Webhelp employs a number of innovative systems and strategies as well as running a thorough development program for its customer experience professionals.
Nominated for Professional of the Year; Team Leader, Ross Cumberlidge was shortlisted for his ability to find effective and innovative solutions. A true team player, Ross is an engaging leader, dedicated to his role with excellent management qualities.
Sales & Marketing Director at Webhelp UK, Mike Purvis, said:
“To hear the feedback from the CCA judging panel was fantastic. They are extremely impressed with our Discovery methodology and how Rothesay has applied this to reduce client loss with Office Depot by 52%.
“It is fantastic to see Ross being recognised as he played a huge part in delivering improvements and results within his business area. His passion for his role has led him to become a very motivated and engaging leader.
“This clearly recognises that you can only deliver great customer experience through great people and a relentless focus on continuous improvement driven by analytics.”