Webhelp Develops Performance Compass to Improve Customer Experience
Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage...
Webhelp UK has been shortlisted for six accolades in three top industry award programs: Customer Experience Awards (CEA), Customer Contact Association (CCA) Excellence Awards and the European Call Centre & Customer Service Awards (ECCCSA) 2013.
Three of Webhelp UKÂ’s customer experience specialists have now been shortlisted in four out of five categories in the Customer Experience Awards 2013, including Insight & Feedback for Discovery Labs Â– a pioneering new approach to staff training and development, based around science and experimentation. Shortlisted categories also include Customer Experience Professional of the Year, Customer Experience Team of the Year and Large Contact Centre for its Derby site.
The Customer Experience Awards recognise successful innovation in developing and enhancing both the satisfaction of clients and customer experience. The winners will be announced at an awards ceremony on 17th October at LondonÂ’s Grand Connaught Rooms.
A member of the Webhelp UK team has been shortlisted for the title of Professional of the Year – Team Leader at the CCA Excellence Awards which will be held on November 13th at a yet to be confirmed Scottish location.
Webhelp UK has also been shortlisted for the Best Innovation Strategy Award for their Discovery Labs at the European Call Centre & Customer Service Awards which will take place at Hilton Park Lane in London on October 2nd.
To qualify for the shortlists, Webhelp UK created and delivered presentations to the judging panel and awards organisers, detailing the different methodologies they had designed.
CEA Insight and Feedback Â– Discovery Labs – Anton Manley, Client Director.
CEA Customer Experience Professional of the Year – Zoe Bateman, Customer Experience Manager, Dearne Valley.
CEA Customer Experience Team of the Year- 212 Experience – Mark Ross, Client Director, Dearne Valley.
CEA Customer Experience – Large Contact Centre – Anton Manley, Client Director.
|CCA Awards Professional of the Year – Team Leader – Michael Whitsed, Operations Manager, Falkirk.|
ECCCSA Best Innovation Strategy- Discovery Labs – Anton Manley, Client Director, Falkirk.
ECCCSA Customer Service Business Leader of the Year – Anton Manley, Client Director, Falkirk.
David Turner, CEO at Webhelp UK, commented on the commendable merits of the team, saying:
Â“ItÂ’s always a privilege and a pleasure to see fantastic results like these being produced by the people of this company, and that in itself is worth its weight in gold.Â”
Â“These national awards recognise and reward team members who go that extra mile in their day to day work. The dedication and quality of our team, right across the UK, is what sets us apart as a business.Â”