Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa
Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind...
The Recruit is a highly innovative and unique learning project developed by Inverclyde Council. Based on a similar premise to the popular television series ‘The Apprentice’, 35 students from Inverclyde compete for the chance to win a position with various companies including Webhelp UK.
Aside from providing a fantastic career opportunity, The Recruit aims to enhance the employment prospects of all participants by helping them develop skills necessary to succeed in business.
Following a tough recruitment process, the successful candidates undertake tasks and corporate challenges which focus on developing their potential, confidence building, enhancing their employability skills, raising their awareness of business opportunities and expectations. In total, each student commits a minimum of 400 hours of their own time to the project, equating to around 10 working weeks.
Webhelp’s Corporate Challenge day took place on Wednesday 6 August where 35 Recruit students attended a specialist training centre for a 360 degree look into the customer experience company. The students were trained as engineers and sales agents for one of Webhelp’s leading telecoms client partners.
The students were also given a presentation on Webhelp UK and a tour of the customer experience management specialists’ Pacific Quay site in Glasgow. The students not only gained insight into the Webhelp approach towards excellence in customer experience management but also went away with goody bags and ambitions to win the challenge. The Recruit finale will take place on 15 August.
Student, Lauren Nisbet said; “It was a great day and really different from what I was expecting”.
Webhelp’s involvement in The Recruit project is co-ordinated by Webhelp UK’s Operations Manager, David Cooper and Process & Knowledge Manager, Suzanne Nichol.
Suzanne said: “It’s fantastic to be part of this initiative. To be able to help young people gain work and life experience they would not perhaps be able to acquire, had it not been for The Recruit and Webhelp. To be able to provide the opportunities for young people to grow as individuals and then see how far they develop when employed with Webhelp, and additionally watch them challenge themselves even further, brings a great sense of achievement for all of us at Webhelp supporting the project.”