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Webhelp SA – SA’s leading customer experience management company – has been named the winner of the Contact Center Management Group’s (CCMG) Award’s “Best Outsourcing Partnership 2014”. The award is in recognition of Webhelp SA’s partnership with EE, the United Kingdom’s largest mobile network operator.
“This award serves as an independent validation for the people who have joined our business,” says Craig Gibson, CEO of Webhelp SA. “Not only does this accolade build shareholder confidence, so they can continue to invest in our business and our country, but it also adds to the building of momentum with our client EE.”
Launched in October 2013, Webhelp SA has already achieved significant success in the South African market.
“Transitioning our first large-scale client whilst building our business, a 350 FTE ramp over a five-month period, running seven concurrent training classes and gearing a full management team are some of the milestones and challenges we’ve experienced,” Gibson explains. “In addition, we have deployed insight technologies and ensured consistent delivery in line with all key measures.”
The success of the Webhelp / EE relationship in South Africa, has enabled the company to extend the relationship into the UK. The EE relationship has now extended to 1 000 FTE supporting five major lines of business. Webhelp, via South Africa, is now looking into other multichannel solutions for EE.
For 2014, the CCMG Industry Awards partnered with ContactCenterWorld, a global organization awards platform, on global and local recognition for the various winners.
The awards are held annually, and are scheduled for Europe in 2015.