Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa
Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind...
Committed to empowering the youth of South Africa, customer experience innovators Webhelp SA joined forces with Columba Leadership Activating Youth 2.0, a values based leadership program, to engage with Grade 10 and 11 pupils at Fumana Comprehensive School, a low income school based in Katlehong, South of Johannesburg.
“Our Corporate Social Investment Strategy is a strategic program – not a one day game,” says Craig Gibson, CEO of Webhelp SA. “We will carry it with us as we journey and evolve our business in South Africa.”
From 30 March – 5 April 2014, The Columba Academy hosted a group of Grade 10 pupils and educators from Fumana Comprehensive School, at Ngomo Lodge. Columba’s belief is simple: young people already have the inner greatness and confidence to transform their own lives and the lives of those around them. The participants went on a remarkable journey during the week and the power of their experience has been captured on video.
Webhelp SA has grabbed the opportunity to invest in South Africa’s youth by partnering with Columba Academy to fund short Academy programs that seek to cultivate leadership skills amongst young individuals.
Gibson identifies the lack of managerial skills as one of South Africa’s biggest challenges and says, “We recognize the importance of the role our business can play in South Africa, especially where bridging the existing social divide is concerned.”
When Webhelp SA first opened its doors in October 2013, they aspired to generate 1000 new jobs within their first year of operating in Cape Town and Johannesburg. That numer has already grown to over 750 to date.
By continuing to nurture its relationship with the Fumana Comprehensive School, Webhelp SA will not only benefit the community, but also the Columba Academy graduates and community members who are a part of Webhelp SA’s dynamic future.
The programme intends to develop young people’s abilities that will inspire them to transform, not only their own lives, but that of their school and communities.