Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
Nordics
NorwayEnglish
DenmarkEnglish
FinlandEnglish
SwedenEnglish
LatviaEnglish
InternationalEnglish

Webhelp SA appoints a Director of Operations

Verena Banach joins Webhelp SA as Director of Operations

“Webhelp SA has a value proposition which is sure to disrupt the market as well as prove as significant differentiation to its competitors. I believe the value proposition is incredibly client-centric and something which is sure to influence how the BPO industry will operate… it’s such an incredibly exciting time to join the business.” – Verena Banach, Operations Director, Webhelp SA.

Verena has held a variety of leadership roles in the South African BPO industry over the past 10 years prior to joining the Webhelp SA team. At Sykes Enterprises SA, Verena was responsible for the operational delivery and strategic relationship management of 6 International Consumer Product and Technology clients for the South African entity. During her 6 year tenure she has been integral to the early transitions of international BPO operations to South Africa and in particular has been involved in multilingual sourcing and successful deployments of offshore operations for European clients into South Africa.

During her time as the Country Manager for Percepta, a joint venture between the Ford Motor Company and TeleTech, Verena successfully demonstrated her ability to build and operate complex contact centre operations. Since then Verena has gained an in-depth knowledge of the Telecoms industry when managing the MEA Operation for WDS Global, a specialised mobile data and knowledge services provider to various Telecommunications clients across Africa and the Middle East.

In recent years Verena has been an integral part of a client relationship function within one of South Africas largest BPO providers where managed and optimised key strategic accounts within the ITO, Telecommunications and Financial Services sector.

“Verena is a huge asset to both our business and our clients operations. We are incredibly fortunate to have her join our team and have every confidence that she will represent our value based propositions very successfully.” – Craig Gibson, CEO Webhelp SA.

As Operations Director, Verena will be accountable for managing the ongoing delivery of existing client operations. Verena will lead a team who is responsible for delivering and ongoing management all of Webhelp SA’s primary service offerings.


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert, Webhelp. An online survey of 500 UK adults revealed that 89% of people are planning to spend time with family...

News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®

...