Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa
Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind...
“Webhelp SA has a value proposition which is sure to disrupt the market as well as prove as significant differentiation to its competitors. I believe the value proposition is incredibly client-centric and something which is sure to influence how the BPO industry will operate… it’s such an incredibly exciting time to join the business.” – Verena Banach, Operations Director, Webhelp SA.
Verena has held a variety of leadership roles in the South African BPO industry over the past 10 years prior to joining the Webhelp SA team. At Sykes Enterprises SA, Verena was responsible for the operational delivery and strategic relationship management of 6 International Consumer Product and Technology clients for the South African entity. During her 6 year tenure she has been integral to the early transitions of international BPO operations to South Africa and in particular has been involved in multilingual sourcing and successful deployments of offshore operations for European clients into South Africa.
During her time as the Country Manager for Percepta, a joint venture between the Ford Motor Company and TeleTech, Verena successfully demonstrated her ability to build and operate complex contact centre operations. Since then Verena has gained an in-depth knowledge of the Telecoms industry when managing the MEA Operation for WDS Global, a specialised mobile data and knowledge services provider to various Telecommunications clients across Africa and the Middle East.
In recent years Verena has been an integral part of a client relationship function within one of South Africas largest BPO providers where managed and optimised key strategic accounts within the ITO, Telecommunications and Financial Services sector.
“Verena is a huge asset to both our business and our clients operations. We are incredibly fortunate to have her join our team and have every confidence that she will represent our value based propositions very successfully.” – Craig Gibson, CEO Webhelp SA.
As Operations Director, Verena will be accountable for managing the ongoing delivery of existing client operations. Verena will lead a team who is responsible for delivering and ongoing management all of Webhelp SA’s primary service offerings.