Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards
Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this...
Customer experience is the single most important metric for many businesses, but few have any real understanding of the way in which their customers interact with them across different channels.
Being able to map the customer journey, based on understanding channel demand and your customers’ preferences, is vital when planning a customer management strategy.
You will see from the results at the bottom of the infographic how much of an impact customer journey mapping and demandçˆŽeduction strategies can have.