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Industry News 18th April

Our weekly news update pulls together of the key stories from our industry this week. 













th April

Contact centre agents are your company’s most important brand ambassadors


17th April

CIF signs agreement with Data Centre Alliance


16th April

Outsourcing shoots up in EMEA region


15th April

Addressing the Skills Gap – Uk Employers must do more


15th April

Continuous workforce optimisation – how solutions can shape up your workforce


14th April

Taking an omni-channel approach to customer experience management–kfldWVk


14th April

Call centres need a fresh approach


Meeting Customer Expectations in a Personalized World





Article by: admin

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