Online Shopping Makes UK Consumers Happy
98% said they were satisfied with their most recent purchase 94% said their customer experience was either good or excellent Online...
This week’s #cxo Twitter chat was focused around the future of retail, where several customer experience enthusiasts joined in in the discussion. Key points discussed included better understanding of customer behaviour, the role of technology in retail and gathering useful insight from customer data. Take a look at our Infographic below to read through the questions and our tweets/ retweets.