Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Christmas boost for Rothesay contact centre

18th December 2012

Rothesay contact centre handles customer service engagement for stationery firm Office Depot’s Viking brand.

 

 

 

 

The team at one of Bute’s biggest employers have been given the perfect Christmas present with news of a three-year extension to a major contract.

As Scotland’s biggest contact centre company, we have been re-appointed by Office Depot to handle all of their customer service engagement for the Viking brand.

The contract will continue to be operated out of the firm’s contact centres in Rothesay and Dearne Valley in south Yorkshire contact centres.

The company recently employed its six thousandth team member, as it continues to expand across the UK. Earlier this year the company opened additional sites in Derby and Glasgow.

Andy Doig, chief operating officer at Webhelp UK, said: “Webhelp UK’s re-appointment by Office Depot is a huge testament to the hard work and excellent service our people in Rothesay and Dearne Valley have been delivering daily for Office Depot.

“Importantly the quality and professionalism of the staff in the two centres we have working on this account is of the highest standard and the centres have performed outstandingly since Office Depot first appointed us.

“We look forward to that level of service and delivery continuing as we go forward.”

Press

The Buteman


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.