Choose a country

United KingdomEnglish
South AfricaEnglish

BPeSA appoints Webhelp CEO Craig Gibson to national board

24th October 2014

BPeSA, the BPO industry association for South Africa, has officially re-launched the national organisation following the appointment of an interim board this week.

The board is made up of representatives from the three largest BPO regions in South Africa: Gauteng – Craig Gibson (CEO Webhelp SA), Western Cape – Fagri Semaar (MD Serco Global Services), KwaZulu-Natal- Ashton Hoorzuk (Consultant – Voice BPO and Chairman) and Gareth Pritchard (CEO).

Over the last three years, BPO foreign direct investment has created in excess of 9,000 jobs and in the process has attracted international brands such as Amazon, British Gas, iiNet, EE, 02, Shop Direct, TalkTalk and Vodafone.

“The various regions in South Africa bring with them a unique value proposition. By bringing all these regions together we can harness the potential of what South Africa has to offer the global BPO market,” says Gibson.

In an effort to realign and ensure a national perspective for the sector, the Department of Trade and Industry (dti) has supported the establishment of of a Joint Action Group (JAG) made up from BPeSA and industry stakeholders.

The BPO sector in South Africa currently employs over 23,000 people and is forecasted to grow by a further 7,000 people over the next 12 months.

Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert, Webhelp. An online survey of 500 UK adults revealed that 89% of people are planning to spend time with family...

Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®