Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa
Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind...
· EE partners with Webhelp UK to create roles in Derby for its customer facing division, bringing 300 new jobs to the city
· Marks the latest stage in both Webhelp and EE’s commitment to create more jobs for the UK
11th June, 2014 – EE, the UK’s most advanced digital communications company, has announced the creation of 300 new jobs in Derby as part of the strategy to become number one for customer service in the telecoms sector. The jobs are also a significant step forward in EE’s ongoing drive to generate jobs for the UK. EE is partnering with Webhelp UK to create the roles and has already kick started recruitment for the successful candidates to start this month.
Earlier this year EE committed to drive up customer service levels with the return of over 1,000 service roles to the UK from overseas call centres. The creation of the new roles in Derby marks the second stage of this plan to deliver industry leading call centre support, and closely follows the opening of a new customer centre in Derry/Londonderry in May.
Following the success of EE’s apprenticeship scheme first announced in March 2013, EE is also tripling the size of the programme recruiting more than 1,300 young people by the end of 2015. To date, EE has hired over 500 apprentices who have completed the programme. EE plans to continue to offer full time positions to the majority of the apprentices, many of whom are in areas of high unemployment.
Olaf Swantee, EE CEO, said: “The opening of our new call centre in Derby is the second UK contact centre we have opened in just a few weeks. It underlines our investment in the UK as well as our determination to make EE number one for service in the UK telecoms sector.
“The benefits for our customers are clear as the performance of UK call centres are shown to exceed that of those overseas. But, just as importantly, today’s announcement shows our significant investment in the UK is not restricted to our network and demonstrates a continued commitment to job creation for communities across the country.”
The 300 new roles deliver a welcome boost to employment levels in the East Midlands region. The latest Office for National Statistics Labour Market statistics revealed that Derby has a youth unemployment rate of 21% and today’s announcement will help continue to address this ongoing issue. The June 2014 figures will be announced later today.
David Turner, CEO at Webhelp UK, said: “This is a significant opportunity for Webhelp UK as we continue to grow as a business and this new partnership with EE will also allow us to create a large number of new team member roles in Derby.
“We are committed to delivering the best possible service to our clients and an excellent customer experience for their customers, and remain dedicated to creating new employment opportunities for talented people across the UK.”
In addition to its investment in jobs, including those announced today in the sales division of its customer facing team, EE has also invested over £6m in Derby since 2012, creating one of the most advanced, fastest and most reliable mobile networks not only in the East Midlands, but anywhere in Europe. The double speed 4G service is available across Derby, including at the iPro Stadium.
The new partnership with EE follows a string of business wins for Webhelp UK, which has seen the customer experience solutions provider increase its headcount from 5,000 to more than 6,500 during the past 12 months
For more information on recruitment in Derby, please visit http://www.webhelpukcareers.com/