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Britain’s Favourite Credit Lenders Revealed

Spanish banking giant Santander tops the list of lenders UK customers would be most likely to take out a loan or credit card with, according to the...

News
Which Factors Influence Your Choice of Lender?

With credit playing such an important role in our daily lives the number of businesses lending to...

News
Will This Black Friday Be The Biggest Yet?

Leading global customer experience expert, Webhelp, which provides customer contact solutions for...

News
Webhelp Recognised at the 2017 HR Network Awards

  Leading global customer experience expert, Webhelp, has been awarded the Organisational...

News
One Third of UK Adults Are Worried About Their Financial Future

33% are worried about the rising cost of living 35% of people looking to take out new credit...

News
Online Shopping Makes UK Consumers Happy

  98% said they were satisfied with their most recent purchase 94% said their customer experience was either good or excellent  Online...

News
Webhelp and Content Guru Unveil Customer Engagement Partnership

  Content Guru has entered into an important new partnership with leading global customer...

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Webhelp Celebrates a Galaxy of Stars In Annual Awards

Leading global customer experience and business process outsourcer, Webhelp, has recognised the top...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success...

Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download...

Whitepaper
Webhelp for Performance

Managing for Performance: Our Pursuit of Continuous Improvement Click to download Achieving customer management excellence demands continuous...

Whitepaper
Time to Chat

Time to Chat – Next Generation Web Chat Value and How to Capture It Web chat has rapidly become...

Whitepaper
Voice of the Customer

Hearing voices? It’s time to make business sense of voice of the customer. Analysts are...

Whitepaper
Insure Against Loss

Insure Against Loss. How General Insurers Can Win Customers - and Keep Them. Recent research by...

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