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Customer experience + Contact Centre Services

Digital Coaching: Retailer Feature

‘Wouldn’t you rather not call me?’ Why the contact centre’s biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by ‘showrooms’ whose sole purpose would be to support […]

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Webinar: Big Data for Big Change

Data is knowledge, knowledge is power and it is also incredibly cool…This webinar will look at how Webhelp can forecast customer behaviour and intervene in the customer journey to engineer the ULTIMATE experience.  Join us 

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Webhelp selected by Unilever to deliver European customer contact services

Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe.

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[Video] – Customer Experience. Engineered.

Outsourcing for Transformation requires a shift in your mind set and openness to a new sort of partnership… At Webhelp we engineer solutions to transform your customers experience and to do this we help you to truly transform the way you do business. Watch the video below to learn more about Webhelp as an outsource […]

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