Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards
Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this...
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Managing for Performance: Our Pursuit of Continuous Improvement Click to download Achieving customer management excellence demands continuous effort and rigorous endeavour. For that reason we structure our business – the way we manage our people and deploy our resources – in a way that keeps us focused on improving performance in the four areas that […]Read more
Hearing voices? It’s time to make business sense of voice of the customer. Analysts are predicting that Voice of the Customer (VOC) – and the analytics technologies that support it – will be at the top of the business pile when it comes to strategic investment over the next five years. Voice of the Customer […]Read more