Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
NordicsEnglish
NorwayEnglish
DenmarkEnglish
FinlandEnglish
SwedenEnglish
LatviaEnglish

Webhelp Group acquires Webhelp UK

19th February 2013

Webhelp UK acquired by fast-growing international customer relationship management group Webhelp

 

 

 

 

 

New owners plan further investment in UK expansion

Webhelp UK, one of the UK’s leading contact centre companies which employs over 6,000 people across nine sites, has been acquired by Paris-headquartered Webhelp Group.

Webhelp Group operates 24 contact centres in continental Europe and North Africa, has annual revenues of 220m Euros and employs 10,500 people. It is backed by London and Paris based Charterhouse Capital Partners, which acquired a majority stake in the business in 2011.

Webhelp UK, which changes its name to Webhelp UK following the acquisition, gives the Webhelp Group a major presence in the UK for the first time and the capability to provide English-language customer management to its international client base.

The combined group will be one of the largest independently-owned customer experience organisations in the world, with revenues in excess of 350m Euros, 33 centres serving 25 clients and 16,500 employees globally.

Webhelp UK will retain its operational headquarters in Falkirk, Scotland, and continue to be run by its existing long-standing management team, led by Chief Executive David Turner, Chief Financial Officer Dean Hartley and Chief Operating Officer Andy Doig.

A new marketing office has been established in London, where Webhelp Group founder and co-chairman Frédéric Jousset will be based to support the company’s growth and development in the UK market.

It marks an end to the company’s ownership by the Indian-based HERO Group, which bought TSC in 2007 for £40m. The HERO Group has divested of its ownership to focus on its existing core manufacturing businesses.

Over the last five years, Webhelp UK has doubled its UK revenues to £82million, and grown staff numbers from 2,000 to 6,000. The current financial year has also seen revenues considerably increase. The company has customer contact centres at Dearne Valley, Derby, Dunoon, Falkirk, Glasgow, Greenock, Kilmarnock, Rothesay and Warrington.

David Turner, Webhelp UK Chief Executive, said: “This acquisition is excellent news for our people and customers. Webhelp is a dedicated customer relationship management organisation and is therefore totally supportive of our ambition to provide customers with the very best multichannel experience. Our management teams share an entrepreneurial drive to push the company forward and achieve new growth across all of our markets.”

 


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new base in the EU. With more than 100 customer experience centres and 35 000 employees globally,...

News
Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica

Direct Medica is the leading French healthcare customer relationship management firm 14th acquisition for Webhelp in four years Leading global customer experience and business process outsourcing expert, Webhelp, has acquired a majority stake in leading French healthcare sector customer...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®

...