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Yoann Bergeron

Yoann Bergeron

Continuous Improvement Director

After graduating with a diploma in sales from BTS Action Commerciale, Yoann began working at McDonald’s as a manager. Since then, he has worked in the customer relationship management sector specialising in outbound activities (in insurance and telecoms) on behalf of both service providers and outsourcers.

Yoann joined Webhelp in 2010 as a production director and became site director in 2014 (overseeing insurance, retail and travel activities). Since February 2016, he has taken on new responsibilities as the continuous improvement director for Webhelp in Portugal.