Benoist Voidie has a degree in production management and over 15 years’ experience in the contact centre industry. He began his career as deputy director of a logistics centre at Diffusion, before being appointed Manager at Laser Contact. After a prolific career with several customer experience outsourcers, in various positions, he joined Webhelp in November 2005 as manager of the Caen site. He quickly decided to go to Morocco where he was successively appointed production manager, director of operations and director of the Rabat region. He managed Webhelp operations in Rabat for five years, leading 5,000 employees and seven sites. Attracted by a new challenge, he decided to accompany Webhelp in its international development and took charge of establishing and directing the Porto site.