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Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new base in the EU. With more than 100 customer experience centres and 35 000 employees globally,...

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Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica

Direct Medica is the leading French healthcare customer relationship management firm 14th acquisition for Webhelp in four years Leading global customer experience and business process outsourcing expert, Webhelp, has acquired a majority stake in leading French healthcare sector customer...

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Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent...

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Webhelp Teams Triumph in Challenge Lisboa

  Leading global customer experience expert Webhelp is celebrating the success of its three teams in last weekend’s (Sunday, May 7) Challenge Lisboa event.   Starting just 400m from the door of Webhelp’s multilingual hub in Lisbon, the race featured three stages – a 1.9km swim...

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Webhelp Teams Take on Challenge Lisboa

Leading global customer experience expert Webhelp is hoping to prove it is as much a force to be reckoned with in the world of long distance triathalons as it is in the global outsourcing business with three entries into this weekend’s (Sunday, May 7) Challenge Lisboa event.   Starting...

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Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing use of technology. This acquisition confirms Webhelp’s growing reputation as a technology enabler...

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Webhelp Enters Russian-speaking Market with Latvian Expansion

  Leading global business process outsourcing and customer experience expert Webhelp, has announced plans to expand its business with the addition of a new site in the capital of Latvia, Riga.   With 40% of the population in Latvia speaking fluent Russian, this move allows Webhelp to...

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President of Madagascar Inaugurates Webhelp’s New Site

President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp.   Webhelp launched itself in Madagascar in April 2013. Since that time the business has grown rapidly from 60 colleagues to more than...

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