Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
Nordics
NorwayEnglish
DenmarkEnglish
FinlandEnglish
SwedenEnglish
LatviaEnglish
InternationalEnglish

Multilingual Technical and Customer Support

With a growing body of multilingual experts in technology, marketing and customer service, Xtrasource offers bespoke suites of both software and support services to clients at the very height of consumer technology innovation.

Specialising in the B2B and B2C technology sectors, Xtrasource is a valuable partner for any company looking to better serve its customers.


Multilingual Customer Support

Multilingual support is about more than just multichannel customer contact – it’s about meeting the needs of our clients and your customers, and engineering the perfect solutions.

We offer support in over 20 languages. Our large, adaptable network is made up of advisors who are all bi- or trilingual to a native or near-native level. One of our primary strengths is supporting businesses with smaller groups of customers that are spread across multiple geographies and countries, in addition to those with wider customer bases. Having advisors who can switch between multiple languages allows us to offer highly efficient, cost-effective support.

Xtrasource is currently serving over 20 different clients and 5000 products, with language hubs based in the Netherlands and France. Pan-European positioning offers the perfect balance of local and centralised support.

Our multichannel services include:

  • Voice
  • Email
  • Live Chat
  • Forum, community and social media moderation

Skilled Technical Support

Most contact centres offer technical support on the basis that the more difficult issues are escalated to their clients when the issue reaches a certain level. At Xtrasource, escalation to our clients only takes place in the most serious cases.

With an average tenure of over four years, our advisors are highly trained, skilled technical support professionals with in-depth knowledge of every product. The vast majority of the time, our people can help your customers right away.

In addition to reducing escalation, Xtrasource takes a proactive approach to improving the products we represent. We look at the data from every communication with customers to identify common issues, and feed suggestions for improvement and self-help solutions back to our clients. Services can include product testing, small-scale fulfilment and the creation of client-specific solutions for customer support challenges.


Knowledge and Self-Help

Knowledge and self-help are closely tied to our CRM reporting technology, allowing us to maintain up-to-date and consistently relevant resources.

  • Self-help
  • Knowledge bases
  • FAQs
  • Dynamic Web Form

Connectivity Support

Xtrasource offers brand-agnostic connectivity support that covers a wide range of devices. The Internet of Things (IoT) and Machine2Machine (M2M) are going to be around for a long time – device connectivity support across a range of areas, from kitchen appliances to entertainment, is vital.

Our knowledge of universal elements like router and cable connection issues, third party devices and device diversification makes Xtrasource the go-to partner for any company looking to advance its connectivity services. We offer all of our standard communication and support channels across multiple languages. In addition to this support we can also offer user manual proofing, software translation and a dealer hotline service.

To learn more about our work with the IoT and M2M, get in touch with our regional expert today.

Contact the Webhelp

Multilingual Technical and Customer Support Team

Contact us
Contact

Enschede

Brammelerstraat 8
7511 JG Enschede
Netherlands
+31 (0) 53 486 00 01

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding.  The company is experiencing rapid growth as demand for compliant digital and mobile solutions for  customer...

News
Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Success through Service for a Leading Office Supply Company

...