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Careers

Become a customer experience engineer

The skillset you need to become a multichannel digital coach at Webhelp goes beyond the typical contact centre job description – and our people enjoy the challenge. We offer our customer experience engineers a real chance to grow and diversify their skillset in a digital environment, as part of one global team.

Webhelp is an intelligent, data-led business. We don’t see any value in focusing on old-fashioned contact centre metrics and outdated ideas about communication. Our Insight teams dedicate real time and effort to getting feedback from the people who really know what our customers want – the advisors. Ideas at Webhelp aren’t handed down from the boardroom – they come from the people at the heart of our operation and their interactions with customers.

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Respect for our people has always been essential to Webhelp’s success – it’s a value we share across the entire global organisation. We treat our colleagues the same way we treat our customers – with respect and appreciation.

Our Values

Who We Are

Our people make Webhelp. You will see it in every one of our offices, across more than 20 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

Take a look at our roles today and find out how we can work together.

Latest Webhelp Global Careers

11 Roles currently available
Collections Advisor
Region: UK

Role Description

Are you looking for a Collections Advisor job?  We are currently recruiting for our Dearne Valley contact centre. With a starting salary between £14,560 (£14,976 for those eligible for the national living wage) to £15,308.80,  plus additional benefits there couldn’t be a better time to join us.   Your new company Webhelp UK is one of the UK’s fastest growing customer experience outsourcers and we are leading the way in an ever-changing world of communications. We’re looking to bring peop...

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Lead Change Business Analyst
Region: UK

Role Description

Lead Change Business Analyst-Aintree   Webhelp UK have an exciting new opportunity for a Lead Change Business Analyst to join us within our Aintree location offering a salary of £35,000-£38,000. Your New Company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of communications. We’re always looking to bring people on board who understand the importance leading by example, putting the customer first, and who...

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Senior Quality Operations Manager
Region: UK

Role Description

We currently have a job opportunity for Senior Quality Operations Manager to join our established quality team paying a salary of upto £45,000 per annum DOE based from our Amberley Street site Sheffield. Webhelp is located close to Sheffield Arena and have onsite access to a gym, free parking and subsidised restaurant.   Your New Company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We...

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Collections Account Advisor
Region: UK

Role Description

Are you looking for an Outbound Customer Service Advisor job? We are currently recruiting for our Sheffield contact centre at Amberley Street located near Sheffield Arena. With a starting salary of £16,619.20 plus additional benefits there couldn’t be a better time to join us.   Your new company Webhelp UK is one of the UK’s fastest growing customer experience outsourcers and we are leading the way in an ever-changing world of communications. We’re looking to bring people on board who und...

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IT Technician
Region: UK

Role Description

We are currently recruiting for an Information Technology Technician based out of our Glasgow (Alexandra Parade) location paying a competitive salary plus benefits. Your New Company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We’re always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver...

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Dialler Analyst
Region: UK

Role Description

Webhelp UK have an exciting opportunity for  a Dialler Analyst to support the Dialler Team in our Sheffield site (located near Sheffield Arena) offering a salary of upto £22,500.  We have free onsite parking, gym access and subsidised restaurant.   Your new role   Reporting to the dialler manager you will follow established processes including OFCOM compliance procedures for dialler management providing the front line service desk support for operational management team to facilitate the...

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Planning Delivery Manager
Region: UK

Role Description

Planning and Delivery Manager Sheffield   Webhelp UK have a rare and exciting opportunity in our Sheffield contact centre for a Planning and Delivery Manager to join our well established team, paying a salary of up to £26,500 plus benefits. The Planning and Delivery Manager is an integral part of the Operations and Client teams, fully understanding Webhelp’s needs and as a result, turning this into the optimum planning output, supporting in the delivery of this and reporting on all ke...

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Customer Service Advisor
Region: UK

Role Description

Are you looking for a Customer Advisor Job?  We are currently recruiting Customer Advisors in our Greenock Contact Centre.  With a salary of £14,976 with the ability to earn additional salary depending on performance, plus additional benefits, there couldn’t be a better time to join us.   Your new company   Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications. Working in partnership with one of the UK...

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Real Time Analyst
Region: UK

Role Description

Real Time Analyst Sheffield   Webhelp UK have an exciting opportunity in our Sheffield contact centre for a Real Time Analyst to join our team on a fixed term contract basis. The Real Time Analyst is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are available to answer an accurately forecasted volume of incoming calls at the desired service level.   Who are we? As one of the UK’s fastest growing customer ...

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Team Manager
Region: UK

Role Description

Team Leader Glasgow   Webhelp UK have an exciting opportunity in our Glasgow contact centre for Team Leaders to join our Post Office Money client, on a salary paying up to £23,000 plus benefits. Working within our Post Office Money Travel Insurance team, you will provide an outstanding experience for your team by providing a great environment for them to work in, supporting them through great coaching conversations, and delivering a great customer experience for our client’s customers.  ...

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