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Webhelp – engineering the ideal customer experience.

To learn more about BPO and customer experience management from Webhelp, contact a regional expert today. Our solutions are diverse, ranging from contact centre services and technology onboarding, to back-office and payment processing services.

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Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our current use of Artificial Intelligence strengthens our conviction that this technology will help us to...

News
GDPR: rethinking our relationship with data

GDPR—these four letters are inescapable as we begin the year 2018. Amid concerns, both real and imagined, and contradicting opinions, the Webhelp Group, in collaboration with all parties involved, chose an innovative, pragmatic, and straightforward approach to the challenge. There is no...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®

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