Leveraging robotics in the retail customer experience
When most executives think about the role of robots in improving the customer experience they tend to think about Robotic Process Automation (RPA)....
Webhelp’s position as a BPO technology enabler stems from one key goal: to give our clients exactly what they need. Technology enablement is part of our Solution Design proposition, but it also sits alone as a key driver of success across the board.
Leading technology doesn’t always have to be new technology – sometimes it’s the tools that your business has used for years. If large-scale change doesn’t align with your business goals, then we can help you make the most of the solutions you have.
If you want to transform how you are using technology to serve your customers, we have off-the-shelf solutions ready and waiting. Years of expertise in the technology, solution design and customer experience areas have led to the creation of a range of tools and solutions that can be tailored specifically to you.
Part of our role as a technology consulting partner centres on integrating solutions with you. If you want to implement full-scale change, technology enablement can be part of that. On the other hand, if you need your technology solutions to work with current processes, we can ensure that they do – and that the transition is seamless.
Webhelp’s role as a technology enabler works as part of a wider BPO initiative, where our solutions are designed to fit into your overall design for people, processes and technology. All of our solutions are highly scalable and tailored to your business goals and customer experience needs. We place a high value on availability, scalability, redundancy and continuity.
Integrity and confidentiality are a high priority for us, as they are for our clients and your customers. We maintain ongoing dialogue and consultation with your in-house team to ensure everything exceeds your industry security standards.
As a company that extends across the world, Webhelp considers both global and local expertise crucial to technology enablement. We invest in local expertise across all of our offices and experience hubs, making the best possible use of local knowledge.
On a global level, Webhelp prioritises software development and networking that enables seamless communication. Our best talents work together on the latest innovations, bringing insights from several countries to each project. The results can benefit global organisations, but they also play a valuable role in the success of smaller companies – particularly those with a diverse, if diminutive, client base.
While recognising the importance of your existing solutions, Webhelp’s role as a solution designer necessitates a strong investment in the future – particularly in pioneering technology.
Part of our role is integration. Another part is solution finding – identifying the best new tools on the market and using them to engineer the ideal customer experience. As an early innovator in areas like CRM strategies, live chat, social media sales and demand optimisation, Webhelp is ideally positioned to implement the right new technology for your business needs, with an ongoing view to integration, development and seamless change.