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Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

  Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year's BPeSA and CCMG Industry Awards.   For the first time this year industry bodies BPeSA and CCMG joined forces to run a combined awards process. The BPO and contact centre industry in South Africa is building its reputation on the...

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Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new...

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Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica

Direct Medica is the leading French healthcare customer relationship management firm 14th acquisition for Webhelp in four years Leading global customer experience and business process outsourcing expert, Webhelp, has acquired a majority stake in leading French healthcare sector customer...

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Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent...

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Webhelp Enters Russian-speaking Market with Latvian Expansion

Leading global business process outsourcing and customer experience expert Webhelp, has announced plans to expand its business with the addition of a new site in the capital of Latvia, Riga. With 40% of the population in Latvia speaking fluent Russian, this move allows Webhelp to offer an...

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Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing use of technology. This acquisition confirms Webhelp’s growing reputation as a technology enabler...

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Webhelp on growth trajectory: Expanding its position as a leading innovator with the acquisition of O|con

  Webhelp, global provider of business process outsourcing services (BPO), has announced the acquisition of O|con Office Concept GmbH, a state of the art BPO service center in Stuttgart, Germany with excellent technical expertise. Completion of the transaction is expected to be the end of March...

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Recognition for Dutch colleagues at Webhelp’s annual Star Awards

Webhelp celebrated the dedication and commitment of its colleagues at the company’s annual Star Awards on January 27th. Prizes were awarded to employees who have made a big difference for Webhelp. The management issued 13 awards. Erwin Mekking, HR and Services Director: "The Star Awards are an...

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