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Blog
Will robots transform the retail customer experience?

Robots are endlessly in the news in recent months. They are moving from the factory to shop floor and contact centre with the intention of improving...

Blog
Why are customers visiting your shops without buying anything?

New figures from ForeSee research suggest that around 50% of visitors to retail shops never have...

Blog
Future of Sales: how Webhelp develops new e-commerce approaches

For the last few months, an experimental project has been in progress at Webhelp. It aims to...

News
Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

  Leading global customer experience and business process outsourcing expert Webhelp has been...

Blog
Why data breaches are disastrous for retail brands

Over the past two years, retail has suffered more data breaches than any other industry. Security...

Blog
Voice-activated retail: what does it mean for you?

Conversational commerce is a rapidly emerging trend; one which is creating convenient voice-activated retail experiences mediated by tech...

News
Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert...

Blog
Cloud Technology: Why you should be investing

In the wake of the Forbes Cloud 100, our Innovation Director Dave Pattman looks at cloud...

Blog
Customer Experience: Top Three Disruptive Innovation Trends

This week, Webhelp's Innovation Director Dave Pattman headed to Germany to visit our site in...

Blog
Why banks and insurers struggle with proactive customer contact

In recent years, insurers have spent a lot of time and money to restore their investment insurance...

News
Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica

Direct Medica is the leading French healthcare customer relationship management firm 14th...

News
Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study...

News
Webhelp Enters Russian-speaking Market with Latvian Expansion

Leading global business process outsourcing and customer experience expert Webhelp, has announced...

News
Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to...

News
Webhelp on growth trajectory: Expanding its position as a leading innovator with the acquisition of O|con

  Webhelp, global provider of business process outsourcing services (BPO), has announced the...

News
Recognition for Dutch colleagues at Webhelp’s annual Star Awards

Webhelp celebrated the dedication and commitment of its colleagues at the company’s annual Star...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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