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Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS,...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global...

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GDPR: rethinking our relationship with data

GDPR—these four letters are inescapable as we begin the year 2018. Amid concerns, both real and...

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Ronald Van schijndel appointed CEO webhelp the Netherlands

Ronald van Schijndel has been appointed as the new CEO of Webhelp the Netherlands. Ronald steps...

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Webhelp announces cooperation agreement with UWV Werkbedrijf

Webhelp, the European market leader in customer experience and business process outsourcing, signed...

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Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a...

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Will This Black Friday Be The Biggest Yet?

Leading global customer experience expert, Webhelp, which provides customer contact solutions for...

Blog
A retailer’s guide to driving modern customer experiences

What are the modern customer experiences expected by retail customers today and how do online...

Blog
Leveraging robotics in the retail customer experience

When most executives think about the role of robots in improving the customer experience they tend...

Blog
Why it’s crucial for retailers to understand in-store behavior

91% of retail activity still takes place inside stores, yet much of the attention on customer...

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How will AI change the role of the customer advisor?

Much has been written about the evolution of Machine Learning and Artificial Intelligence and how...

Blog
What are the upcoming technology trends in retail?

The rate of change in customer experience expectation appears to accelerate every year. A decade...

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KYC: Compliance and improvement of customer experience

KYC or Know your customer is the name given to the process of verifying the identity of a company's customers. The term is also commonly used to...

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Many retailers are now fighting daily cyber attacks

Cyberattacks and data breaches are becoming more common in the retail industry. New research found...

Blog
The development of multilingual hubs for an improved customer service

Outsourcing has changed dramatically in recent years. A decade ago most companies exploring an...

News
Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

Leading global customer experience and business process outsourcing expert Webhelp has been named...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Post Office Limited®

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First Utility

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EE – Ramping Up Seamlessly with Agile Methodology

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Success through Service for a Leading Office Supply Company

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Groupon

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Sky

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