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Blog
6 key points for creating your B2B MarketPlace

Creating a MarketPlace may seem a complex task and it is difficult to get it right when there are so many things you need to remember. Here is a list...

Blog
B2C and B2B payment: 4 differences

B2C and B2B payments are different. But what are these differences in terms of e-commerce, and how...

News
Rotterdam’s working talent brings Webhelp to Port City Rotterdam

On June29th, mayor Aboutaleb officially opened the Rotterdam office of Webhelp. The originally...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back...

News
Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp...

Blog
International B2B e-commerce: 5 pitfalls and 5 good practices

Increasing numbers of B2B businesses both large and small are setting their sights on trading internationally through an e-commerce platform. To give...

Blog
8 advantages of outsourcing (BPO)

Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective...

Blog
What role do agents, reps, distributors and showrooms play in today’s fashion market?

In an interview for the ‘Fédération Française du Prêt à Porter Féminin’, Dominique...

News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global...

News
GDPR: rethinking our relationship with data

GDPR—these four letters are inescapable as we begin the year 2018. Amid concerns, both real and...

News
Ronald Van schijndel appointed CEO webhelp the Netherlands

Ronald van Schijndel has been appointed as the new CEO of Webhelp the Netherlands. Ronald steps...

News
Webhelp announces cooperation agreement with UWV Werkbedrijf

Webhelp, the European market leader in customer experience and business process outsourcing, signed a cooperation agreement with UWV Werkbedrijf on...

News
Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of...

Blog
A retailer’s guide to driving modern customer experiences

What are the modern customer experiences expected by retail customers today and how do online...

Blog
Leveraging robotics in the retail customer experience

When most executives think about the role of robots in improving the customer experience they tend...

Blog
Why it’s crucial for retailers to understand in-store behavior

91% of retail activity still takes place inside stores, yet much of the attention on customer...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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