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Blog
A retailer’s guide to driving modern customer experiences

What are the modern customer experiences expected by retail customers today and how do online customers differ from those using apps or a...

Blog
Leveraging robotics in the retail customer experience

When most executives think about the role of robots in improving the customer experience they tend...

Blog
Why it’s crucial for retailers to understand in-store behavior

91% of retail activity still takes place inside stores, yet much of the attention on customer...

Blog
How will AI change the role of the customer advisor?

Much has been written about the evolution of Machine Learning and Artificial Intelligence and how...

Blog
What are the upcoming technology trends in retail?

The rate of change in customer experience expectation appears to accelerate every year. A decade...

Blog
KYC: Compliance and improvement of customer experience

KYC or Know your customer is the name given to the process of verifying the identity of a company's customers. The term is also commonly used to...

Blog
Many retailers are now fighting daily cyber attacks

Cyberattacks and data breaches are becoming more common in the retail industry. New research found...

Blog
The development of multilingual hubs for an improved customer service

Outsourcing has changed dramatically in recent years. A decade ago most companies exploring an...

News
Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

  Leading global customer experience and business process outsourcing expert Webhelp has been...

News
Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert...

News
Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica

Direct Medica is the leading French healthcare customer relationship management firm 14th...

News
Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study...

News
Webhelp Enters Russian-speaking Market with Latvian Expansion

Leading global business process outsourcing and customer experience expert Webhelp, has announced...

News
Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to...

News
Webhelp on growth trajectory: Expanding its position as a leading innovator with the acquisition of O|con

  Webhelp, global provider of business process outsourcing services (BPO), has announced the...

News
Recognition for Dutch colleagues at Webhelp’s annual Star Awards

Webhelp celebrated the dedication and commitment of its colleagues at the company’s annual Star...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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