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Careers

Become a customer experience engineer

The skillset you need to become a multichannel digital coach at Webhelp goes beyond the typical contact centre job description – and our people enjoy the challenge. We offer our customer experience engineers a real chance to grow and diversify their skillset in a digital environment, as part of one global team.

Webhelp is an intelligent, data-led business. We don’t see any value in focusing on old-fashioned contact centre metrics and outdated ideas about communication. Our Insight teams dedicate real time and effort to getting feedback from the people who really know what our customers want – the advisors. Ideas at Webhelp aren’t handed down from the boardroom – they come from the people at the heart of our operation and their interactions with customers.

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Respect for our people is fundamental to Webhelp’s success – it’s a value we share across the entire global organisation. We treat our colleagues the same way we treat our customers – with respect and appreciation.

Our Values

Who We Are

Our people make Webhelp. You will see it in every one of our offices, across more than 25 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

Take a look at our roles today and find out how we can work together.

Whether you are with Webhelp for two years or for ten, we offer the opportunity to gain valuable skills and experience you simply won’t get elsewhere – whether you are in a support role or part of the core advisor team. As a global business, we offer our people the chance to travel and work with other members of the Webhelp family around the world.

Our Locations Our Leadership

Latest Webhelp Global Careers

11 Roles currently available
IT Technician
Region: UK

Role Description

We are currently recruiting for an Information Technology Technician based out of our Glasgow (Alexandra Parade) location paying a competitive salary plus benefits. Your New Company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We’re always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver...

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Dialler Analyst
Region: UK

Role Description

Webhelp UK have an exciting opportunity for  a Dialler Analyst to support the Dialler Team in our Sheffield site (located near Sheffield Arena) offering a salary of upto £22,500.  We have free onsite parking, gym access and subsidised restaurant.   Your new role   Reporting to the dialler manager you will follow established processes including OFCOM compliance procedures for dialler management providing the front line service desk support for operational management team to facilitate the...

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Planning Delivery Manager
Region: UK

Role Description

Planning and Delivery Manager Sheffield   Webhelp UK have a rare and exciting opportunity in our Sheffield contact centre for a Planning and Delivery Manager to join our well established team, paying a salary of up to £26,500 plus benefits. The Planning and Delivery Manager is an integral part of the Operations and Client teams, fully understanding Webhelp’s needs and as a result, turning this into the optimum planning output, supporting in the delivery of this and reporting on all ke...

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Customer Service Advisor
Region: UK

Role Description

Are you looking for a Customer Advisor Job?  We are currently recruiting Customer Advisors in our Greenock Contact Centre.  With a salary of £14,976 with the ability to earn additional salary depending on performance, plus additional benefits, there couldn’t be a better time to join us.   Your new company   Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications. Working in partnership with one of the UK...

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Real Time Analyst
Region: UK

Role Description

Real Time Analyst Sheffield   Webhelp UK have an exciting opportunity in our Sheffield contact centre for a Real Time Analyst to join our team on a fixed term contract basis. The Real Time Analyst is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are available to answer an accurately forecasted volume of incoming calls at the desired service level.   Who are we? As one of the UK’s fastest growing customer ...

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Team Leader
Region: UK

Role Description

Team Leader Glasgow   Webhelp UK have an exciting opportunity in our Glasgow contact centre for Team Leaders to join our Post Office Money client, on a salary paying up to £23,000 plus benefits. Working within our Post Office Money Travel Insurance team, you will provide an outstanding experience for your team by providing a great environment for them to work in, supporting them through great coaching conversations, and delivering a great customer experience for our client’s customers.  ...

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Risk Analyst
Region: UK

Role Description

Webhelp UK are currently recruiting a Risk Analyst offering a competitive salary of up to £30,000 plus additional benefits.   Your New Company As one of the UK’s fastest growing customer experience outsourcers, Webhelp is leading the way in an ever-changing world of communications. We’re always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country.   ...

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Outbound Sales Advisor
Region: UK

Role Description

We're hiring for Sky and are currently recruiting Outbound Sales Advisors in our Falkirk Contact Centre. Do you want to be part of a new team and the launch of Sky mobile? With a starting salary of £16,120 you will have the ability to increase your earnings based on performance up to £19,500+. Also, you will be entitled to other additional benefits including Free Sky TV, so there couldn't be a better time to join us. Who are we? Webhelp is one of the UK's fastest growing customer experienc...

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Test Requisition (Don't apply)
Region: UK

Role Description

This is a test requisition that will be posted on the Webhelp careers site for a short period of time. Please do not apply. If you are looking for our vacancies please continue to scroll through the career page. Kind Regards, Iain King.

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Team Leader
Region: UK

Role Description

We are currently recruiting for Team Leaders paying a salary of £19,500 per annum based at our Amberley Street Sheffield site (located near to Sheffield Arena). We offer added benefits including free parking, access to an onsite gym plus a subsidised restaurant. Your New Company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We’re always looking to bring people on board who understand the im...

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