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Careers

Become a customer experience engineer

The skillset you need to become a multichannel digital coach at Webhelp goes beyond the typical contact centre job description – and our people enjoy the challenge. We offer our customer experience engineers a real chance to grow and diversify their skillset in a digital environment, as part of one global team.

Webhelp is an intelligent, data-led business. We don’t see any value in focusing on old-fashioned contact centre metrics and outdated ideas about communication. Our Insight teams dedicate real time and effort to getting feedback from the people who really know what our customers want – the advisors. Ideas at Webhelp aren’t handed down from the boardroom – they come from the people at the heart of our operation and their interactions with customers.

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Respect for our people is fundamental to Webhelp’s success – it’s a value we share across the entire global organisation. We treat our colleagues the same way we treat our customers – with respect and appreciation.

Our Values

Who We Are

Our people make Webhelp. You will see it in every one of our offices, across more than 25 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

Take a look at our roles today and find out how we can work together.

Whether you are with Webhelp for two years or for ten, we offer the opportunity to gain valuable skills and experience you simply won’t get elsewhere – whether you are in a support role or part of the core advisor team. As a global business, we offer our people the chance to travel and work with other members of the Webhelp family around the world.

Our Locations Our Leadership

Latest Webhelp Global Careers

11 Roles currently available
Operations Manager
Region: UK

Role Description

Are you looking for a Sales Operations Manager Job Opportunity?   We are currently recruiting for a Sales Operations Manager paying a salary of up to £30,000, plus on target bonus of £12,000 and an excellent benefits package, to be based within our Dearne Valley contact centre. Working for Webhelp UK on behalf of one of our valued clients, a respected market leader in the communications industry, this is an exciting opportunity to work with the Head of Sales in shaping the success and futur...

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Social Media Manager
Region: UK

Role Description

Social Media Manager Glasgow   We are currently recruiting for a Social Media Manager, based within the Glasgow City Centre area with UK and international travel. Offering a competitive salary plus excellent benefits package, this key role will operate as part of a small team who support one of Webhelp’s largest international accounts within the aviation sector, to ensure we achieve all client metrics and satisfaction.   Your New Company As one of the UK’s fastest growing customer exp...

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Senior Quality Manager
Region: UK

Role Description

We currently have a job opportunity for Senior Quality Operations Manager based from our Kilmarnock site paying a competitive salary plus benefits.   Your New Company As one of the UK’s fastest growing customer experience outsourcers, Webhelp is leading the way in an ever-changing world of communications. We’re always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver the best customer ...

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Lead Reward and Policy Specialist
Region: UK

Role Description

Lead Reward and Policy Specialist-Falkirk   We have an opportunity for a Lead Reward and Policy Specialist to join us in Falkirk offering a salary of up to £40,000 plus benefits and bonus.   Your New Role   Reporting to the Head of People Corporate Services you will be part of a dynamic specialist team. You will be responsible for leading your team to shape our reward and policy strategy, attracting, motivating and retaining great talent. The Lead Reward & Policy Specialist will ma...

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Finance Assistant
Region: UK

Role Description

Finance Assistant   We're currently hiring for a Finance Assistant to join us within our busy Derby Contact Centre, paying a salary of £18,727 covering the hours of 7:00 - 10.30pm. In addition we offer free onsite parking and a subsidised restaurant plus staff discount in a variety of retail stores.   Your New Role Reporting to the Finance Manager, you will be responsible for ensuring  the invoice process, accruals and client financial reports are delivered and maintained to a high...

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Customer Retention Advisor
Region: UK

Role Description

Are you looking for a Customer Retention Advisor job?  Due to continued business success and growth in Webhelp, we are currently recruiting Customer Retention Advisors for our Dearne Valley Contact Centre. With a salary of £15,704 plus additional benefits and bonus earning potential, there couldn’t be a better time to join us.   Your new company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We’...

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Collections Advisor
Region: UK

Role Description

Are you looking for a Collections Advisor job? We are currently recruiting for our Cardiff contact centre in the heart of the city centre on St Mary Street. With a starting salary of £16,120 plus additional benefits there couldn’t be a better time to join us.   Your new company Webhelp UK is one of the UK’s fastest growing customer experience outsourcers and we are leading the way in an ever-changing world of communications. We’re looking to bring people on board who understand the importa...

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Customer Service Advisor
Region: UK

Role Description

Are you looking for a Customer Sales or Service Advisor job? Due to continued business success and growth in Webhelp, we are currently recruiting Customer Advisors for our Cardiff Contact Centre.  With a starting salary of £16,120 plus additional benefits and bonus earning potential, there couldn’t be a better time to join us. Your new company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of communications. We’re...

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Facilities Assistant
Region: UK

Role Description

Facilities Assistant Falkirk   Webhelp is currently recruiting a Facilities Assistant within our Falkirk site, paying a salary of £19,000 plus excellent benefits package. Reporting to the Facilities Manager, you will work alongside an established Facilities team in ensuring all Webhelp properties, equipment and services are maintained to the highest standards and provide quality facilities and support services for all end-users.    Who are we?   As one of the UK’s fastest growing cust...

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Customer Service Advisor
Region: UK

Role Description

For the very first time, customers can buy products from BrightHouse online through their smartphones, tablets or computers. The transactional website is a big deal for customers. It gives BrightHouse the opportunity to reach many more new customers and grow their business. Becoming a true digital business also means supporting customers in the way that suits them best. Customers will continue to receive the personal service of a store combined with the convenience of the web.   We are look...

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