KYC: Compliance and improvement of customer experience
KYC or Know your customer is the name given to the process of verifying the identity of a company's customers. The term is also commonly used to...
Originally named Fiduciaire de Distribution Internationale (FDI), we joined Webhelp in 2014
In 2015, Solvencia joined us and we became Webhelp Payment Services
We have over 30 years of experience in managing international financial transactions
Every year, we collect around a billion Euros on behalf of our clients
We provide a trusted and reputable service to over 300 customers worldwide
Webhelp Payment Services is accredited to carry out a range of actions for and on behalf of our clients, including international debt recovery. We are authorised as a payment institution by the French Prudential Supervisory Authority (ACPR), able to operate across the European Economic Area. Webhelp Payment Services is also registered with ORIAS, the unique register of intermediaries, as an insurance intermediary.
Webhelp Payment Services and its staff work tirelessly to ensure that it permanently provides you with the best quality service, advice and attention. However, despite our vigilance, dissatisfaction or difficulties can sometimes occur.
In these circumstances, you can make your complaint in accordance with articles L.612-1 and L.612-29-1 (Monetary and financial code), following a special procedure. Download information about this procedure.