Choose a country

United KingdomEnglish
South AfricaEnglish

About Webhelp Payment Services

Payment Services – Key Facts and Figures

Originally named Fiduciaire de Distribution Internationale (FDI), we joined Webhelp in 2014

In 2015, Solvencia joined us and we became Webhelp Payment Services

We have over 30 years of experience in managing international financial transactions

Every year, we collect around a billion Euros on behalf of our clients

We provide a trusted and reputable service to over 300 customers worldwide

Payment Services – Accreditations

Webhelp Payment Services is accredited to carry out a range of actions for and on behalf of our clients, including international debt recovery. We are authorised as a payment institution by the French Prudential Supervisory Authority (ACPR), able to operate across the European Economic Area. Webhelp Payment Services is also registered with ORIAS, the unique register of intermediaries, as an insurance intermediary.

Payment Services – Leadership

Dominique Chatelin
Chief Executive Officer Webhelp Payment Services
Emmanuelle Quay-Thevenon
Deputy Managing Director and CFO
Nicole Strebler
Deputy Managing Director, Vice President of FDI Logbox Operations and Managing Director for Northern Europe
Anthony Piquet
Managing Director of Collection Factory
Brigitte Vincent
Human Resources Director
Myriam Boidé
IT Director
Benoit Chabanon
Director of Customer Activities
Claudio Milani
Managing Director for Italy and Greece
Anke Glaser
Managing Director for Central Europe
Bertrand Mahon
Managing Director for Spain and Portugal
Axel Mouquet
Vice President of Business Development

Explore - About Webhelp Payment Services

International Credit Management
Debt Collection
Marketplace Payment Management
Know Your Customer (KYC)
Digitale Handtekening – SEPA

Customer Complaints

Webhelp Payment Services and its staff work tirelessly to ensure that it permanently provides you with the best quality service, advice and attention. However, despite our vigilance, dissatisfaction or difficulties can sometimes occur.

In these circumstances, you can make your complaint in accordance with articles L.612-1 and L.612-29-1 (Monetary and financial code), following a special procedure. Download information about this procedure.


Adoption of the Organization Model of Legislative Decree 231/2001

The Model represents, in accordance with Art. 6, paragraph 1, lett. a) of the Decree, an act issued by the governing body of WEBHELP PAYMENT SERVICES ITALIA SRL and constitutes the company’s internal regulations which are binding on it.

WEBHELP PAYMENT SERVICES ITALIA SRL believes that the adoption of the Model constitutes, beyond the legal requirements, an additional valid instrument to raise awareness among directors, employees, colleagues and partners, and encourage them, in carrying out their own activities, to act in a lawful, upright and transparent manner in line with the ethical and social values which inspire the company in pursuing its own corporate object.

Download the document here




Webhelp Payment Services Benelux

Avenue Louise 87
1050 Bruxelles
+32 (0) 25372500

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Ronald Van schijndel appointed CEO webhelp the Netherlands

Ronald van Schijndel has been appointed as the new CEO of Webhelp the Netherlands. Ronald steps into this role following the unexpected passing of our dear colleague and former CEO Gert-Jan Morsink with whom he’s worked closely on the development and growth of the business since 2012. Thanks to his experience and passion for organizational development Ronald has been a key influence in shaping...

Webhelp announces cooperation agreement with UWV Werkbedrijf

Webhelp, the European market leader in customer experience and business process outsourcing, signed a cooperation agreement with UWV Werkbedrijf on 17 January. With this agreement, Webhelp fulfills its ambition to play an important role in filling jobs for people not in the labor force.  The...

A retailer’s guide to driving modern customer experiences

What are the modern customer experiences expected by retail customers today and how do online customers differ from those using apps or a website? Recent analysis published in Retail Customer Experience attempted to unpick this question and create some general guidelines for retailers. There...

The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Case Studies
Post Office Limited®