Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
NetherlandsNederlands
|
English
SurinameEnglish

Digital Coaching: Retailer Feature

Whitepaper
18th June 2016

‘Wouldn’t you rather not call me?’

Why the contact centre’s biggest contribution to retail success is to drive contact online.

Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by ‘showrooms’ whose sole purpose would be to support the research phase of the shopping experience. Their prediction is at least part way to becoming true, with leading retailers from John Lewis to Burberry replacing stores with showrooms across the UK.

Could the same thing happen in contact centres? Instead of serving customers, could their new role be to help customers serve themselves?

Simply fill in your details below and you will get instant access to the free paper.

Number of pages: 9 Date published: 18th June 2016

Fill in the form to download the white paper.

Why do I need to fill in the form? We will always keep your personal information safe. We ask for your information in exchange for a valuable resource in order to send information to you that we think may be of interest and to send you communications that we think may be of value to you. View our Privacy Policy here. Is this really free? Absolutely. We’re just sharing some valuable knowledge that we hope you’ll find useful.

News & Insights

Recommended for you...
Service Provider
Solution Designer
Technology Enabler